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Cape Medical Supply digs deep for every improvement

October 11, 2013Jennifer Keirn

YARMOUTH, Maine - Being customer service-oriented has been a part of Cape Medical Supply's ethos since the company was founded in 1977.But the term “customer service” isn't specific enough for President and CEO Gary Sheehan. Two years ago, he and his team launched a Lean process improvement effort to more clearly define customer value and eliminate waste in their processes.“I can't imagine where we would be had we not embarked on that journey,” says Sheehan. “Payroll...

Cape Medical Supply, competitive bidding area, Gary Sheehan


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