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Patient satisfaction: Providers keep it together

December 14, 2012Leif Kothe

YARMOUTH, Maine - Even though significant reimbursement cuts have led to reduced services, a whopping 90% of respondents to a recent HME NewsPoll say patient satisfaction levels increased or remained stable in 2012.One key to keeping customers happy, one respondent says: communication.“Patient satisfaction is directly related to the level of expectation,” said Douglas Zaer, CEO of Superior Mobility in Torrance, Calif. “We have increased customer contact and made an effort to explain...

Active Home Medical Supply, Apguard Medical, Genesis Home Medical Equipment, News Poll, Superior Mobility


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