BOC nabs 10th Stevie Award
By HME News Staff
Updated Wed March 4, 2020
OWINGS MILLS, Md. - The Board of Certification/Accreditation is a winner's in this year's Stevie Awards competition for sales and customer service. It's BOC's 10th Stevie Award since 2013. The company won a Gold Stevie Award for Sales and Customer Service in the “Best Use of Technology in Customer Service” category, recognizing its focus on improving customer service by creating a better website experience. In 2018, BOC launched a project to enhance its brand, improve its customer experience and simplify the application and renewal process for accreditation and certification, culminating in 2019, with the launch of a new website. “Our website is an important part of our customer experience and an extension of our outstanding service team,” said Judi Knott, chief strategy and marketing officer. “Our goal was to improve navigation so customers could find the information they needed quickly and easily. Our customer surveys after the launch tell us that we were successful.” The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Winners were announced Feb. 28 in Las Vegas.
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