Skip to Content

Tag: Board of Certification/Accreditation (BOC)


Eric Johnson

Specialty Providers

Providers get crash course on lymphedema rules

February 9, 2024HME News Staff

YARMOUTH, Maine – It’s a “time of learning” for providers, as they navigate providing compression therapy garments for Medicare beneficiaries with lymphedema, say industry stakeholders.  CMS in November issued a final rule that expanded coverage to include compression garments and in December the agency published a related fee schedule.  “Now people are trying to figure out how to transact business to support these patients who finally have access to...

Board of Certification/Accreditation (BOC), Compression Garments, Essity, Lymphedema, Lymphedema Treatment Act


Read Full Articlered right arrow icon

Judi Knott

Smart Talk

Customer service: Identify the right tool 

February 7, 2024Judi Knott

Q. What are some ways to collect customer feedback, and the pros/cons of each?  A. There are many types of customer service tracking tools available, and it is important to select the one that is most relevant for your customers and your business. Here are a few for consideration:  Net promoter score  BOC uses one of the simplest tools available: the Net Promoter Score (NPS). NPS is considered the leading metric for measuring customer satisfaction, and it’s calculated...

Board of Certification/Accreditation (BOC), Customer Service, Judi Knott


Read Full Articlered right arrow icon

Also Noted

BOC taps Jason Morin for board

February 1, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) board of directors has appointed Jason R. Morin as a public member. Morin, currently senior manager of payer relations for Coloplast, is an executive leader with more than 20 years of experience in optimizing reimbursement operations and third-party payer relationships in the home medical equipment sector. “We are pleased to welcome Jason to the board,” says BOC Board Chair Cameron Stewart, BOCO, BOCP. “His...

Board of Certification/Accreditation (BOC), Coloplast, Jason Morin


Read Full Articlered right arrow icon

Judi Knott

Smart Talk

Customer Service: Make metrics matter

January 16, 2024Judi Knott

Q. Why is measuring customer service important?  A. We are actually measuring satisfaction to evaluate our service.  In 2019, BOC began measuring customer satisfaction to better understand, monitor and utilize this feedback. It is important for any business to understand that customer service metrics are directly tied to your company’s ability to grow revenue.  Your customers rely on you for the services you offer, but in turn, they can provide a wealth of knowledge...

Board of Certification/Accreditation (BOC), Customer Service, Judi Knott


Read Full Articlered right arrow icon

Matthew Gruskin

Also Noted

BOC launches lymphedema accreditation 

January 16, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation has added a new lymphedema/compression accreditation in response to CMS’s decision to start covering compression garments and related accessories through Medicare Part B on Jan. 1, 2024. “This recent development by CMS represents a significant victory for patients struggling with lymphedema and the health care providers dedicated to their care,” said BOC’s COO Matthew Gruskin, MBA, BOCO, BOCPD, CDME....

Board of Certification/Accreditation (BOC), Compression Garments, Lymphedema


Read Full Articlered right arrow icon

News

In brief: New hires, new contracts and a new app

January 5, 2024HME News Staff

WATERLOO, Iowa - U.S. Rehab has named Tyler Mahncke president of U.S. Rehab following the recent retirement of Greg Packer. Since 2022, Mahncke has served as vice president of U.S. Rehab. He is also vice president of the DMERT Group, an industry non-profit organization that provides continuing education programs for service technicians in the DME and CRT space. “We are extremely excited for Tyler’s promotion to president of U.S. Rehab,” said Lindy Tentinger, president of VGM & Associates....

Board of Certification/Accreditation (BOC), California Home Medical Equipment, eddii, Health Mart, U.S. Rehab


Read Full Articlered right arrow icon

Also Noted

BOC seeks new nominations

January 3, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) is calling for nominations for its Certificant of the Year Award. The award recognizes one BOC-certified individual for outstanding achievements in service, research and outreach. “BOC’s Certificant of the Year Award is an exceptional opportunity to celebrate the extensive skills and accomplishments of BOC-certified professionals,” said Judi Knott, president & CEO. “We look forward to learning more about...

Board of Certification/Accreditation (BOC)


Read Full Articlered right arrow icon

News

In brief: VA taps online orders, Darby taps Sheehan, BOC taps new members  

December 6, 2023HME News Staff

WASHINGTON – Veterans Affairs has announced that veterans who use CPAP machines can now order their supplies online. The VA has added a CPAP supply ordering feature to a platform that veterans already use to order hearing aid supplies. “The addition improves how veterans order, manage and efficiently receive health care supplies,” the organization stated in a release. “It’s a notable improvement to the previous CPAP supply ordering process, which was by phone call or...

Board of Certification/Accreditation (BOC), CPAP Supplies, Darby, Gary Sheehan, Online ordering, Veterans Affairs


Read Full Articlered right arrow icon

Cameron Stewart

Also Noted

BOC names committee, board members 

December 4, 2023HME News Staff

OWINGS MILLS, Md. – The board of directors of the Board of Certification/Accreditation (BOC) has announced its 2024 Executive Committee and two new board members. The Executive Committee members are:  Chairman: Cameron Stewart, BOCO, BOCP, co-founder of Alcam Medical Orthotics and Prosthetics in Riverside, Calif.  Vice-Chairman: Abel Guevara III, DHA, MHIM, FACHDM, RHIA, mMBA, CPhT-Adv, CDME, vice president of DME for MedicusRx in Houston, Texas  Secretary: Angela Presley,...

Board of Certification/Accreditation (BOC), Board of Directors


Read Full Articlered right arrow icon

Business Development

LTA could be game changer for O&P

November 13, 2023John Andrews

The orthotics and prosthetics market received a positive boost from the passage of the Lymphedema Treatment Act (LTA) earlier this year and field specialists are optimistic it will benefit providers and patients.  Set to go into effect Jan. 1, 2024, the LTA allows for consistent Medicare coverage and reimbursement for compression garments and supplies for patients living with lymphedema. This new law could be a game changer for the industry, said Matthew Gruskin, COO for Owings Mills, Md.-based...

Board of Certification/Accreditation (BOC), Lymphedema Treatment Act, Orthotic & Prosthetic Group of America (OPGA), Orthotics, Prosthetics


Read Full Articlered right arrow icon