Darby releases Version 3.0
By HME News Staff
Updated 10:19 AM CDT, Tue June 17, 2025
BOSTON – Darby, a provider of AI-powered automation for the home medical equipment industry, launched Version 3.0 of its flagship platform at the Heartland Conference in June. The company says the new release represents a significant leap forward in its mission to transform how HME companies manage their operations, from initial patient intake through payer qualification and compliance reporting. "Version 3.0 delivers a complete transformation of the HME intake workflow," said Robin Y. Smith, CEO of Darby. "With fully automated fax processing, improved AI accuracy for payer qualification, and headless EMR uploads for qualified orders, we've eliminated many manual touchpoints in these workflows from referral to patient setup." Key capabilities in Version 3.0 include:
- Fully automated fax intake process: The platform automatically processes incoming faxes without manual intervention, sorting and labeling patient orders by product type
- Improved payer qualification processing: Enhanced AI reviews qualification criteria against specific payer rulesets, including Medicare and commercial insurance guidelines, with superior accuracy
- Headless EMR upload for qualified orders: Fully automatic and native integrations to EMR and fax systems enable upload of qualified orders directly to EMR systems without requiring staff intervention
- Enhanced AI accuracy: Improved machine learning algorithms deliver more precise document processing and qualification determination
Related: What’s next chapter in HME data?
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