Dexcom recalls certain receivers due to speaker malfunction
By HME News Staff
Updated 10:10 AM CDT, Tue July 22, 2025
SAN DIEGO – Dexcom is recalling certain Dexcom G6, G7, ONE, and ONE+ glucose monitoring receivers because of a problem with the speaker that may cause it to fail to make an alert sound when blood sugar is dangerously low or high.
The use of affected products may cause serious adverse health consequences, including seizures, vomiting, loss of consciousness and death, according to the U.S. Food and Drug Administration.
There have been at least 56 reported injuries. There have been no reports of death, the FDA says.
Dexcom sent all affected customers a letter on June 9 recommending that they:
- Visit dexcom.com/checkreceiverExternal Link Disclaimer to see if their receiver is affected.
- If so, contact Dexcom Technical Support at 1-844-478-1600 to request a free replacement.
- Whether or not their receiver is affected, test their receiver’s speaker every time they charge it. They can also re-test the sound at any time using the device menu. If the speaker does not beep when they test it, contact Dexcom right away. If the speaker beeps, be mindful that it may still fail without warning in the future.
- Make sure everyone who relies on the receiver for alerts knows about this possible problem.
For a full list of affected products, go here.
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