Haley Sofiane on CareCentrix’s next chapter: Tech-driven, home-focused

HARTFORD, Conn. – CareCentrix was recently acquired by Sycamore Partners, a New York-based private equity firm, marking its return to a standalone status after three years under Walgreens Boots Alliance. Leading this transition is Haley Sofiane, who stepped into the role of president on Oct. 1 after a steady rise through the organization. 

Sofiane shares how CareCentrix plans to sharpen its focus on core services, accelerate innovation, and expand home-centered solutions to meet evolving market demands. 

HME News: CareCentrix is once again a standalone company. How does that benefit the company going forward? 

Haley Sofiane: Being an independent company, we are able to focus solely on our priorities and accelerate the delivery of our solutions. We're operating again as a true mid-sized entrepreneurial company. With new technology and service partnerships we are able to bring products to market more rapidly.  We are focused on what we need to deliver for growth and to serve our members, providers and suppliers.  

HME: How does the company plan to position itself in today’s home health market? 

Sofiane: We've been focused on digitizing our products and leveraging technology to wrap around our products, including our clinical management and our network management. Our new durable medical equipment product integrates into EMRs and EHRs – it's connecting the ordering and referring physician through the utilization management process, to the suppliers – and connecting the entire continuum together. Our goal is to streamline and to simplify the end-to-end process for the products that we have in market, and that has enabled a really strong growth trajectory for us.  

HME: How is CareCentrix navigating payer dynamics in the marketplace and driving innovation? 

Sofiane: Our health plan clients, and across the industry, are dealing with headwinds as we head into 2026 from a membership perspective, especially in the exchange markets and the government programs area. Our health plans are looking for ways to save on cost of care. And so, we're continuously looking for additional services that can be delivered in the home that can reduce the current facility costs. To support the reduction of the higher facility costs, we've recently expanded our sites of care to include ambulatory infusion centers and suites, in addition to the home.  

HME: What excites you most about your new role at Care Centrix? 

Sofiane: My longevity with the company has enabled me to understand this business thoroughly.  I'm able to take my knowledge and share it with the entire company as we're bringing new products to market. That's what excites me, having a larger sphere of influence and the ability to take the business and operations knowledge and couple it with new innovation. 

• Related: It’s still “early innings” in its partnership with Walgreens Boots Alliance, but CareCentrix remains focused on building out centers of excellence across both basic services and complex disease management, says Steve Wogen, chief growth officer.  
• Related: Walgreens’ investment in CareCentrix will accelerate the ongoing shift of health care to the home, says CareCentrix CEO John Driscoll.