Philips closes patient portal for recalled devices
By HME News Staff
Updated 8:56 AM CST, Mon February 2, 2026
ANDOVER, Mass. - Philips says it has completed actionable registrations across sleep therapy and ventilator devices and is closing the U.S. Patient Portal related to its recall as of Jan. 1, 2026.
In a Jan. 1 post to a website dedicated to recall information, Philips stated:
Our progress in completing actionable registrations across sleep therapy and ventilation devices marks an important milestone in the June 2021 recall.
As a result of this progress, the US Patient Portal for affected CPAP and BiPAP devices is no longer available as of January 1, 2026.
We will continue to prioritize remediation of registered sleep and respiratory care devices and will also continue to accept returned affected devices at no cost.
If you have questions on the closure of affected device registration or the US Patient Portal closure, please contact CPAPRecallClosure@philips.com and provide your name, phone number, shipping address (we cannot accept P.O. boxes), affected device serial number and your specific question. Failure to provide this information could lead to a delay in response.
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