ResMed reports data delays
By HME News Staff
Updated 10:35 AM CDT, Thu August 10, 2023
SAN DIEGO – ResMed continues to experience delays synching data from its PAP devices into myAir and AirView, as well as systems that integrate with AirView, the company announced in a status update on Aug. 10.
The company says it recently sent an over-the-air firmware update, significantly increasing the amount of data being sent between its devices and its AirView cloud server, resulting in backlogged and delayed data in myAir and AirView.
“We know how important access to your patient’s data is, and we are working around the clock to resolve the delay so that patient data can be updated in AirView and systems that integrate with AirView as soon as possible,” the company stated. “Patient therapy data is safe and still being stored on patient’s devices where it can be viewed by your patients via the ‘My Sleep View’ function on the device itself. We expect the data to be restored in AirView and myAir over the next few weeks, at which time you will be able to review your patient’s therapy and adherence data, and your patients will be able to resume fully using myAir to track their nightly PAP therapy data.”
The update introduced two new features and an improvement to the communication capabilities of the AirSense 11.
ResMed says it will continue to provide updates on its website, and through myAir and AirView.
“Thank you for your patience and understanding,” the company stated.
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