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Tag: Card on File

Smart Talk

Patient collections: Train, then communicate

July 30, 2018Jennifer Leon

A. Once you've decided to implement a 'card on file' payment method, and you've begun changing internal processes, the next step should be to communicate this policy—the key in developing a successful automatic payment program.Below are three ways to ensure successful communication:Conduct proper training internally Once you develop an internal policy, you must first communicate that policy company-wide. Designate the key staff members, and utilize them to lead the rest of the team. Develop...

Brightree, Card on File, Jennifer Leon, patient collections

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Newspoll: Providers reconsidering credit card policy

June 15, 2018Theresa Flaherty, Managing Editor

YARMOUTH, Maine - Fewer than half (36%) of providers say they keep a credit card on file for customers but that may be changing, say respondents to a recent HME Newspoll.“A Plus Medical Equipment has not pursued credit cards on file in the past,” said Jerry Roberts in Cape Girardeau, Mo. “Given the number of patients with past due balances, this is under review.”In fact, 60% of the total amount owed by patients is never collected, and 30% of all patients have a past due balance...

Card on File, Home Medical Equipment (HME)

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