Brightree beefs up resupply management solution

Acquisition comes on heels of integration with VGM Fulfillment for drop shipping
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Wednesday, July 5, 2017

ATLANTA – Brightree announced today that it has bought AllCall Connect, a Joliet, Ill.-based provider of live-calling solutions for CPAP patient resupply, its second acquisition in as many months.

Brightree says its acquisition of AllCall Connect will allow it to enhance Brightree Connect, its resupply patient contact management solution, with a “turnkey live-call center service with trained experts and proven processes,” according to a press release.

“Data has shown us that interactive voice response systems are effective at managing patient outbound calls,” said Matt Mellott, president and CEO of Brightree. “Live outbound calling, combined with Brightree Connect’s IntelligentQ technology, is far more impactful in optimizing an HME’s CPAP resupply program and providing a better patient experience.”

In another move to boost its resupply management solution, Brightree announced in June that it has integrated its technology with VGM Fulfillment’s technology, allowing its provider customers to drop-ship supplies directly from VGM Fulfillment’s warehouse.

Brightree believes resupplies are an important part of compliance to sleep therapy. Research indicates more than 50% of patients that order resupplies on a regular basis sleep more than seven hours per night and more than 80% of them use their therapy seven nights per week, it says.

Brightree announced in June that it had bought Conduit Technology, a provider of document and workflow solutions. Conduit Technology’s flagship product, Conduit Office, is the engine behind Brightree’s MyForms.

Last year, Brightree sold to ResMed for $800 million.