Impact patient care with the right incontinence supply partner

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TWINSBURG, Ohio - When choosing an incontinence supply partner, it’s important to ask questions – really specific questions, says Clint Bullard, Director of Sales and Products, at Cardinal Health™ at-Home.

“How do they identify quality? How do they identify absorbency? How do I get the appropriate size for the patient?” said Bullard. And finally, “How does Cardinal Health™ at-Home help?”

Operating under the parent company of Cardinal Health™— a Fortune 14 company headquartered in Dublin, Ohio — Cardinal Health™ at-Home is a distributor of home medical supplies to more than 12,000 commercial customers nationwide, with nine strategically located distribution centers, shipping 52,000 packages per day.

Cardinal Health™ at-Home has identified four key considerations for HME providers when selecting the right supply partner for their business.  

Matching patients to products

Because there are various levels and types of incontinence – from light to heavy, stress to functional, partial to full void – having a full line of products is crucial to ensure patient dignity, security, and ultimately, stronger patient satisfaction, Bullard says.
“We see this all the time in the market: The patient will say, ‘This isn’t absorbent enough,’ and the provider may give them booster pads or bladder control pads to put inside the product,” he said. “Now I’m taking a less absorbent product and trying to make it match the patient versus, ‘Hey, let me get you the right product to fit your needs.’”

Provider support and education

“Education is a key component of the Cardinal Health™ business model,” Bullard says.

In addition to product literature and brochures, the company offers sizing charts and training for providers and caregivers, as well as sampling programs for patients who may be in between sizes.

“We see a big misconception that the bigger the product, the more absorbent it is, but that’s not the case,” he said. "It’s about getting the overall right fit because you need to contain leaks to absorb them.”

Cardinal Health™ also offers SkinHealth360, an integrated skin platform used across the continuum of care to help providers and clinicians prevent, treat and manage wounds caused by too much moisture.

Innovation in the market

To that end, the Cardinal Health™ full incontinence portfolio, which extends to protective underwear, adult briefs, and premium underpads, offers newer innovation by integrating BreatheEasy™ Technology to prevent skin breakdown and enhance patient experience.

“Our skin doesn’t perform well when exposed to consistent heat and moisture – it becomes susceptible to skin wounds,” he said. “The unique design of BreatheEasy™ Technology provides breathable backsheets and side panels to allow for better airflow within a patients brief or protective underwear, resulting in a much cooler, drier environment, and bringing patients a new level of comfort and dignity.”

Efficiency models

Because Cardinal Health™ at-Home distributes Cardinal Health™ manufactured products, including incontinence, skin and wound care, enteral feeding, urology and more, providers can offer a diverse portfolio while streamlining the resources needed to accomplish their goals.

“By pairing our Cardinal Health™ branded products with our scaled supply chain services, Cardinal Health™ at-Home is able to deliver maximum value to our customers,” Bullard said. “We offer a clinically-relevant, cost-effective product portfolio, and an efficient delivery model that improves patient care every day.”

Learn how partnering with Cardinal Health at-Home for incontinence care can help advance your business forward.