Jason Kelln on the ‘stellar nature’ of NRRTS

LUBBOCK, Texas – For Jason Kelln, being a NRRTS registrant is a badge of honor and one of his main goals as president-elect is to raise awareness about the professionalism of the organization and what it adds to the complex rehab industry. 

“The education we provide (and) the advocacy we do for our clients – I want to bring to the forefront the stellar nature of the people in this organization and what we do,” said Kelln, an ATP and CRTS who is the sales manager at PrairieHeart Mobility in Saskatchewan, Canada, on a recent episode of the HME News in 10 podcast. “That’s why I was drawn to NRRTS in the first place.” 

Bring the biggest toolbox 

“I was the first Canadian to call NRRTS and become a CRTS, and then a few years ago (I joined) the board. I hope I bring a perspective of wanting to do the best for clients. The adage I’ve always taken is, ‘I want to be able to bring the biggest toolbox to an assessment with the client, so everyone's needs are met.’ NRRTS allowed me to show the people I work with in my office – the clients, OTs and PTs – that you are a professional and you want to go above and beyond to be the best.” 

Ignore geographical boundaries 

“The border doesn’t always affect the issues in CRT. The issues are the same everywhere: People need to be reimbursed for their work, whether it’s service or sales or delivery, and businesses need to be able to operate, so they’re able to serve clients who need their expertise and their ability to repair that piece of CRT so they can continue on with their lives. That’s the challenge anywhere. (So) I think there’s an ability to show (that) on a bigger stage around the world.” 

Be open to the next generation… 

“Younger, dynamic people are going to join the field and bring a passion to the industry and they’re going to take the industry to a higher level. They’re going to demand more of themselves and demand more of the products. Home automation – when I started it was tens of thousands of dollars to automate your home, and now I can go to the store and get an Alexa. They’re going to enter the field and not be limited, and I think that is going to be the future.”  

…but respect the past 

“One thing I would change is to sit with people who are aging out (of the industry) to have that knowledge. (We need) the ability to go, ‘This is how we used to do it, it didn’t work, and we learned from our mistakes.’ If we don’t learn from history, we’re doomed, but we need to know that history.”