Quantum Rehab turns feedback into solutions

Friday, June 26, 2015

EXETER, Pa. – Quantum Rehab has implemented a cloud-based application that allows its field staff to collect real-time feedback from consumers, clinicians and providers, and provide it to corporate departments via smartphone, tablet or computer.

The Quantum Rapid Response System then allows the applicable departments, including R&D, quality, production, sales and customer service, to address any needs.

“We wanted a way to convey consumer and market feedback throughout our entire organizations as quickly as possible for prompt solutions and results,” said Megan Kutch, director of marketing for Quantum Rehab, in a release. “With the cutting-edge technology of QSSR, we have the ability to distribute consumer needs from the field among our team almost instantaneously, and deliver solutions remarkably fast.”

QSSR was recently used to enhance Quantum Rehab’s iLevel seat elevation technology. After feedback from the field, the company increased iLevel’s driving speed to 3.5 mph and updated existing units in the field in less than four days.

“Consumers loved iLevel at 3 mph but felt it could use a little more speed for crossing streets while elevated for visibility,” said Jean Sayre, senior director of R&D clinical development for Quantum Rehab. “QRRS allowed immediate consumer feedback from the field.”