Service, commitment come full circle at Rochester Drug

Sunday, January 1, 2006

ROCHESTER, N.Y. - Rochester Drug Cooperative mixes an old-fashioned concept with modern-day service.
RDC, which celebrated its 100th year in 2005, plans to spend the next century continuing its commitment to independent pharmacies and searching out new geographic markets.
Rochester has put about 45 independent pharmacies in business in the past two years alone. "The overwhelming majority of storeowners now want half their store to be pharmacy and half home health care," said Ransom.
Rochester stocks 6,000 home health care items including scooters, lift chairs, concentrators, orthopedics and diabetes supplies and offers next-day delivery on most items.
One of three such co-ops left, RDC is owned by pharmacy owners who agree to surrender their stock upon retiring or selling. An annual dividend is paid to the shareholders.
"Our company has really truly built its reputation and growth on how we service our customers," said Tom Ransom, head of the co-op's home healthcare department.