CCS to present latest research on impact of coaching for CGM users

ST. PETERSBURG, Fla. – CCS will offer a poster presentation entitled, “Effect of Structured Coaching and Education on Glycemic and Patient-Reported Outcomes Among Adults Initiating CGM: A Randomized Study” at ISPOR 2026 May 17–20 at the Pennsylvania Convention Center in Philadelphia. The poster showcases soon-to-be-published research highlighting the impact of LivingConnected, a DEAP-accredited program delivering coaching and education for adults starting continuous glucose monitoring. “Continuous glucose monitoring provides powerful insights, but access to data alone is not enough to sustain behavior change,” said Coni Dennis, DNP, RN, NE-BC, SVP and chief clinical officer at CCS. “We often see early improvements following CGM initiation, but without ongoing support, that improvement doesn’t always last. Coaching and education help people build confidence in how patients manage day to day and turn personal health data into habits they can sustain over time.” The randomized trial enrolled 424 adults new to CGM, comparing standard CGM initiation alone with CGM paired with a nine-month, remote, CDCES-led education and coaching program. As health care providers and health plans grapple with growing continuous glucose monitoring (CGM) adoption and persistent gaps in diabetes outcomes, alongside growing chronic care costs, CCS says it is challenging the assumption that simply being prescribed a CGM device is enough. While CGM initiation is often associated with early improvements in glycemic control, its new research suggests those improvements are not consistently sustained without ongoing support.

• Related: CGMs reduce health care costs but remain under prescribed, according to CCS study.