Tag: CCS
In brief: Benefit manager acquisition, prior auth deadline, provider revalidation
May 22, 2026HME News Staff
MIRAMAR, Fla. – Integrated Home Care Services has acquired Dina Care, combining an in-home benefit manager with an artificial intelligence (AI)-enabled care coordination and referral management platform.
Together, the companies say they form the first comprehensive in-home benefit management and technology platform for health plans and risk-bearing organizations.
“Given the mounting pressures on health plans and risk-bearing organizations—to improve outcomes, member experience,...
CCS to present latest research on impact of coaching for CGM users
May 20, 2026HME News Staff
ST. PETERSBURG, Fla. – CCS will offer a poster presentation entitled, “Effect of Structured Coaching and Education on Glycemic and Patient-Reported Outcomes Among Adults Initiating CGM: A Randomized Study” at ISPOR 2026 May 17–20 at the Pennsylvania Convention Center in Philadelphia. The poster showcases soon-to-be-published research highlighting the impact of LivingConnected, a DEAP-accredited program delivering coaching and education for adults starting continuous glucose...
CCS launches comprehensive AI platform
April 28, 2026HME News Staff
ST. PETERSBURG, Fla. – CCS has deployed a new agentic AI solution across its enterprise operations.
The solution, CeeCee, is a comprehensive platform trained on CCS’s own proprietary knowledge and data to deliver empathetic, personalized support that resonates with the chronic care population the company serves. It will serve complex patients at scale with measurable positive impact, including savings of more than 30% in annual operating costs.
“CeeCee and our broader agentic...
In brief: OIG’s PAP investigation, Oz’s Medicaid revalidation initiative, CCS’s agentic AI platform
April 27, 2026HME News Staff
WASHINGTON - Medicare payments made to suppliers for PAP devices generally complied with Medicare billing requirements, according to a new report from the Office of Inspector General (OIG).
For fiscal year 2017, the Comprehensive Error Rate Testing (CERT) Program determined continuous PAP (CPAP) devices had the second highest improper payment amount in the DMEPOS category, with estimated improper payments totaling $495 million for CPAP devices used for the treatment of obstructive sleep apnea...
Agentic AI: Move from friction to flow
April 13, 2026Richard Mackey
Q. How can agentic AI reduce cycle time in care delivery?
A. When care delivery stalls, the risk isn’t theoretical. It shows up in delayed starts, disrupted therapy and preventable complications. And the root causes of these delays are maddeningly mundane: a missing signature, a phone call that never gets returned, a staff member buried in tasks that a computer could handle. For suppliers operating in an industry where cycle time directly affects patient outcomes, the status quo is...
Agentic AI: Think beyond speed
March 16, 2026Richard Mackey
Q. How does the pacing of customer-facing AI impact patient experience and outcomes?
A. Many leaders assume the primary value of AI agents lies in speed—handling more patient interactions faster, reducing workforce strain, and cutting resolution times. On the surface, faster often seems better.
Yet for healthcare consumers, especially those with chronic conditions and complex care needs, speed alone does not create a positive patient experience (rushed and overwhelming 15-minute doctor’s...
Agentic AI: Rethink, reorganize around AI
February 17, 2026Richard Mackey
Q. How is agentic AI reshaping supplier operations?
A. There’s a critical shift occurring in the world of AI. Just as the supplier community has come to grips with leveraging AI tools to make existing workflows more efficient through strategic automation, agentic AI has burst onto the scene to bring true autonomy into the equation.
The difference between automation and autonomy is a game changer. While automation still depends on people to review results...
CCS, SweetSpot partner to expand access to care for people with diabetes
February 10, 2026HME News Staff
ST. PETERSBURG, Fla. – CCS and SweetSpot, a remote diabetes management company, are launching a new pilot program across select U.S. markets designed to expand access to remote care, improve clinical outcomes and support providers with scalable, preventive diabetes care solutions.
By integrating SweetSpot’s monitoring tools and team of Certified Diabetes Care and Education Specialists (CDCESs) directly into existing clinical workflows, the...
Agentic AI: Use agents to remove roadblocks
January 14, 2026Richard Mackey
Q. Can AI agents help care teams enhance value and outcomes related to chronic condition management?
A. AI agents are artificial intelligence systems designed to function autonomously to complete specific tasks, such as routine appointment scheduling, medical device reorder reminders or trigger interventions due to red flags in patient data. They can plan and execute on tasks just like a human and often complete their jobs faster and in a more standardized manner, making them...
CCS study: CGMs reduce health care costs, but remain under prescribed
December 16, 2025HME News Staff
ST. PETERSBURG, Fla. – Use of continuous glucose monitors (CGMs) among individuals with diabetes treated with bolus insulin is associated with a nearly 20% reduction in total health care costs and a 23% decrease in acute care utilization over one year, according to a new study from CCS. Yet approximately 80% of eligible patients remain without a CGM prescription, the study says.
CGM users experienced total health care costs of...