Tag: Richard Mackey
CCS launches comprehensive AI platform
April 28, 2026HME News Staff
ST. PETERSBURG, Fla. – CCS has deployed a new agentic AI solution across its enterprise operations.
The solution, CeeCee, is a comprehensive platform trained on CCS’s own proprietary knowledge and data to deliver empathetic, personalized support that resonates with the chronic care population the company serves. It will serve complex patients at scale with measurable positive impact, including savings of more than 30% in annual operating costs.
“CeeCee and our broader agentic...
Agentic AI: Move from friction to flow
April 13, 2026Richard Mackey
Q. How can agentic AI reduce cycle time in care delivery?
A. When care delivery stalls, the risk isn’t theoretical. It shows up in delayed starts, disrupted therapy and preventable complications. And the root causes of these delays are maddeningly mundane: a missing signature, a phone call that never gets returned, a staff member buried in tasks that a computer could handle. For suppliers operating in an industry where cycle time directly affects patient outcomes, the status quo is...
Agentic AI: Rethink, reorganize around AI
February 17, 2026Richard Mackey
Q. How is agentic AI reshaping supplier operations?
A. There’s a critical shift occurring in the world of AI. Just as the supplier community has come to grips with leveraging AI tools to make existing workflows more efficient through strategic automation, agentic AI has burst onto the scene to bring true autonomy into the equation.
The difference between automation and autonomy is a game changer. While automation still depends on people to review results...
Agentic AI: Use agents to remove roadblocks
January 14, 2026Richard Mackey
Q. Can AI agents help care teams enhance value and outcomes related to chronic condition management?
A. AI agents are artificial intelligence systems designed to function autonomously to complete specific tasks, such as routine appointment scheduling, medical device reorder reminders or trigger interventions due to red flags in patient data. They can plan and execute on tasks just like a human and often complete their jobs faster and in a more standardized manner, making them...