HME360, Harmony AI partner to reduce risk of consignment closets

HOUSTON – HME360, an inventory optimization platform for home medical equipment (HME) providers, has announced a strategic collaboration with Harmony AI, an agentic workflow automation platform, to redefine how consignment closets operate. Despite advances across health care, many consignment closets still rely on paper processes, delayed documentation, and manual data entry, leading to inventory discrepancies, write-off risk, and an administrative burden for providers and clinical partners alike, the company says. “Consignment closets have historically been a necessary but problematic strategy – often a blind spot within an increasingly sophisticated and rapidly evolving HME workflow environment,” said John Skoro, co-founder of HME360. “As the industry modernizes, providers need these access points to operate with the same intelligence, accountability, and real-time precision as the rest of their business. This initiative is about elevating consignment closets to that standard.” The HME360 and Harmony AI collaboration introduces an AI-enabled approach that replaces fragmented workflows with a modern digital experience that improves visibility, accountability and operational control, the company says. Harmony reads faxed referrals, verifies patient benefits and qualifies orders to streamline intake. “Manual intake has been one of the biggest barriers to efficient consignment workflows,” said Siddharth Jindal, CEO of Harmony. “By automating intake, from reading faxed referrals to verifying benefits and qualifying orders in minutes, we unlock HME360's fully digital consignment workflow, enabling insurance-aware, revenue-ready deliveries in near real time.” The first implementation is launching with Independent Medical, an existing HME360 customer operating multiple consignment closets. The rollout begins with an initial hospital location, with plans to expand across additional sites.

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