ResMed expects to resolve data delays within two weeks

SAN DIEGO – ResMed initiated an over-the-air update to its AirSense 11 devices on Aug. 23 to reduce the delay of patient therapy data into myAir and AirView and, ultimately, resolve transmission issues, according to an update posted to its website. 

The company expects data to be available nightly in myAir and AirView within two weeks. 

“While some patients may already be able to view their most recent therapy data in myAir, the process of restoring regular data updates is still ongoing, and some patients may still experience delays until the issue is fully resolved within two weeks,” ResMed stated. 

In late July, ResMed rolled out an over-the-air update to AirSense 11 devices to introduce two new features and improve communications capabilities. The update, however, had the unintended impact of significantly increasing the amount of data being sent between devices and the AirView cloud service, resulting in backlogged and delayed data in AirView and myAir. 

ResMed answers a number of questions about the delay here.