VGM builds Professional Services team with three new consultants 

WATERLOO, Iowa – VGM & Associates has expanded its VGM Professional Services team with three consultants: Steve Baker, Brian Bersano and Tonya Williams. 

Empowering VGM members 

The company says that each consultant brings decades of experience and specialized expertise that will further its ability to deliver strategic, operational and compliance support to its members. 

“We are proud to welcome Brian, Tonya and Steve to VGM,” said Jamie Downing, SVP of education and professional services. “Their combined experience and strategic insight will empower our members to navigate challenges, optimize operations and unlock new growth opportunities.” 

Getting to know the three consultants 

• Baker is president of Healthcare Efficiency Associates (HCEA). With a career that includes leadership roles at Lincare, Respiratory Health Services and multiple DME startups, he has a proven track record of success with both large and small health systems across the country. His services include interim leadership, EMR selection, accreditation prep, insurance contract negotiations and performance turnaround. 
• Bersano brings more than 30 years of experience in health care, with a career that spans physical therapy, DME ownership and executive leadership. Most recently, he led a nationwide $85 million capitated payer contract for DME across 32 states. His expertise includes regional operations, custom mobility, payer contracting and post-acquisition integration.  
• Williams boasts three decades of experience in the DME sector. She previously worked as the national hospice director for a national provider, overseeing more than 250 branches under the COO’s leadership. Her expertise encompasses revenue cycle management and optimization, and process improvements and best practices. 

Joining the rest of the team 

The consultants join a team of seasoned experts that includes Ronda Buhrmester, senior director of payer relations, VGM & Associates; Wayne van Halem, president, The van Halem Group; Kelly Grahovac, general manager, The van Halem Group; and Sara Lewis, director of transportation, VGM Fulfillment.