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Tag: NC Tracks


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North Carolina: Problems linger with NC Tracks

September 26, 2014Theresa Flaherty, Managing Editor

RALEIGH, N.C. - More than a year after its implementation, HME providers here are still grappling with problems created by the state's new Medicaid billing system.“We've asked them to let us be involved in testing and fixing solutions,” said Laura Williard, senior director of reimbursement and contracting for High Point-based Advanced Home Care. “It's not something they are open to. We have been told we will slow down the process, but we don't want it fixed quickly; we want it fixed...

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North Carolina: NC Tracks still off-track

September 24, 2013Theresa Flaherty, Managing Editor

RALEIGH, N.C. - Thousands of prior approvals for Medicaid patients here are backed up as industry stakeholders and state officials struggle to iron out problems with a new billing system.“We are almost two months into this system now and it's still ridiculously problematic,” said Beth Bowen, executive director of the North Carolina Association of Medical Equipment Services (NCAMES). “There are patients out there that are not getting their stuff for three weeks.”The system,...

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North Carolina: No 'rosy picture' for new Medicaid system

August 23, 2013Theresa Flaherty, Managing Editor

RALEIGH, N.C. - A new system meant to streamline billing for Medicaid is, in a word, a mess, say providers here.“We expected glitches, but nothing like this,” said Beth Bowen, executive director of the North Carolina Association of Medical Equipment Services.The new system, called NC Tracks, was implemented July 1. Since then, HME providers have experienced many technical issues with the system, which uses different product codes than the old system and is, in many cases, not compatible...

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