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Tag: revenue cycle managment

Smart Talk

Revenue Cycle: Establish KPI goals

April 23, 2018Dan Greyn

A. Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager, and receive incentives for performance improvements. If you have such a system in place, here are several business KPIs that will demonstrate a positive impact on your bottom line.Our CSRs meet or exceed their Patient Intake goalsWhen establishing goals, discuss ways to:�       Shorten the time an intake remains in a certain state�      ...

Computers Unlimited, Dan Greyn, KPIs, revenue cycle managment

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Smart Talk

Revenue Cycle Management: Perfect the knowledge transfer

January 25, 2018Dan Greyn

A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity. Technology can aid successful knowledge transfer with the effective use of deeply integrated rules engines. Well-maintained rules engines guide your CSRs through the intake process using narrow channels of choices based upon their sequential answers to detailed...

Computers Unlimited, Dan Greyn, revenue cycle managment

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Revenue cycle management checklist

June 20, 2014Guest Commentary

The revenue cycle management function has come a long way for DME/HME companies with a recent paradigm shift in thinking from a cost center to a profit center view. Unfortunately, this shift in mindset has not led to an industry breakthrough solution. In a survey conducted by ISG, 97% of DME companies reported they struggle with workforce, asset, productivity or growth optimization. Each of these levers has a correlation with the revenue cycle function, which contributes to an industry average of...

revenue cycle managment

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