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Automation: Prevent efficiency leakage

Q. Why is automation important to providers?
 - 
01/30/2017

A. Automation is a powerful tool that helps reduce costs. What’s exciting about automation is that it saves time and therefore money—a few minutes at a time throughout the day, resulting in a bank of saved time that can be redirected to high value activities. 

Interoperability: Leverage what's already there

Q. There is a lot of talk recently about interoperability. How will it affect HME providers?
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01/30/2017

A. Interoperability is simply the right information moving to the right place at the right time.

Billing: Ensure biller capabilities

Q. What makes a good biller?
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01/30/2017

A.

Online retail: Create a 2017 checklist

Q. I spent a lot of money and effort on my website. How can I judge its effectiveness?
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01/30/2017

A. A website is a must-have to market your business, draw new visitors and inform your customers.

Mergers & Acquisitions: Behind TrumpCare

Q. How will TrumpCare Affect HME?
 - 
01/03/2017

A. There are a lot of unknowns for a Trump presidency and what TrumpCare (to coin a phrase) will eventually look like.

Merchandising: Think complementary, strategic

Q. How can I merchandise my inventory more effectively to increase my sales per customer metric?
 - 
01/03/2017

A. One of the toughest parts of running a retail store is getting people to visit.  This is especially true for specialty retailers, like HME stores.

Contracting: Understand different programs

Q. What are the different types of VA contracts?
 - 
01/03/2017

A. Most HME providers understand that the Department of Veterans Affairs provides healthcare services nationwide for America’s veterans and that in addition to having facilities across the country, the VA has additional methods to provide timely, high quality care to veterans.

ALJ Appeals: Pay attention to details

Q. What tricks and tips do you have for suppliers appealing a decision to the Departmental Appeals Board (DAB)?
 - 
01/03/2017

A. If CMS or a supplier disagrees with an Administrative Law Judge’s (ALJ) decision, the matter may be appealed to the Departmental Appeals Board (DAB).

Merchandising: Change it up

Q. What are inexpensive ideas to freshen up the look of my store?
 - 
11/30/2016

A. Keeping your store looking good is so important and it doesn’t have to cost much. If you ever shop at Costco, you’ll notice that they are continuously moving merchandise around.

Contracting: Set your chargemaster

Q. How can I not get bitten in my payer agreements?
 - 
11/30/2016

A. One of the most common and often misunderstood potential hazards in payer contracts is the “lesser of billed charges” language found in almost all contracts.

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