Subscribe to Smart Talk

Smart Talk

Human Resources: Find adaptable drivers

Q. I have delivery experience. Am I hired?
 - 
05/23/2016

A. We hear that phrase all too often. A person seeking employment will simply see “driving experience or delivery experience” and think, I can do that, I can drive and I know the area. 

Overpayments: Exercise reasonable diligence

Q. What do I need to know about the 60-day rule?
 - 
05/23/2016

A. The Affordable Care Act requires a person who has received an overpayment to report and return the overpayment to the government.  

Buying Triggers: Capture and quantify

Q. What is a buying trigger?
 - 
05/23/2016

A. A buying trigger is the circumstance, pain point, or change-event that causes a prospect to begin a buying process with you. Anyone trained in sales best practices knows the power of a pain point when it comes to closing a deal.

Cyber Security: Build a good defense

Q. Am I at risk for a data breach?
 - 
05/23/2016

A. The best defense is a good offense is a common saying in the Marine Corps and should be in cyber security. Most small businesses think they are too small to be attacked but, in the enemy’s eyes, you are a soft target.

Templates: Enlist therapist to document need

Q. What do therapists think about conducting exams?
 - 
04/20/2016

 Q. What do therapists think about conducting exams?

A. Many physicians choose to defer to a physical or occupational therapist to conduct an appropriate mobility evaluation.  

E-prescribing: Adapt to patient preference

Q. In today’s digital age, do e-prescribing of HME and customer centricity go hand-in-hand?
 - 
04/20/2016

A. As healthcare is becoming more digitized and consumer orientated, adapting to the needs and preferences of the patient has become a necessity.

Audits: Use two-tier approach

Q. We received our audit results, which include a large amount of money owed to Medicare based on an extrapolated overpayment! What do we do now?
 - 
04/20/2016

A. To reduce or remove the extrapolation, you will need to appeal the overpayment determination, addressing both the individual claims reviewed in the audit and the extrapolation itself. Consider this a two-tier appeal process.

Templates: Speed up turnaround time

Q. Can templates help me reduce delivery time?
 - 
03/21/2016

A. Suppliers can realize significant cost savings by reducing delivery turnaround times when electronic prescribing and documentation tools are used.

Outsourcing: Ensure best partner

Q. How do I choose and manage the right partner when outsourcing business processes?
 - 
03/21/2016

A. There is a distinct set of operating and management principals needed to outsource processes. 

In HME, the brand is built on referral and patient relations; manufacturing and business processes can be outsourced.

E-prescribing: Embrace interoperability

Q. Are we the barrier to interoperability?
 - 
03/21/2016

A. At the recent annual Healthcare Information and Management Systems Society (HIMSS) conference, a major industry pledge was announced by the Office of the National Coordinator for Health Information.

Pages