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Training & education: Be willing to go the extra step

Q. How can education help me compete with online retailers?
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06/20/2014

A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?

Collections: Tailor your communication to the patient

Q. How do I keep my patients happy—and paying?
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06/20/2014

A. Happy patients pay. And they return. And they tell others about their experience. Remember, patients are consumers first.

Billing technology: Select the right agent

Q. Will using virtual agents to call my patients really work?
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06/20/2014

A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?

Face-to-face rule: Be the solution, not the problem

Q. How can I help referral sources with documentation?
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06/20/2014

A.

Comparative analytics: Manage revenue cycle

Q. How can I make my revenue cycle most efficient?
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05/28/2014

A. Managing the revenue cycle is more challenging than ever. HME/DME providers need to identify and analyze the issues that impact performance and streamline processes to stay competitive.

Marketing: Stand out in the inbox

Q. How can I effectively deploy an email marketing campaign that outshines the rest?
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05/28/2014

A. Email marketing campaigns are key to your business, but if you’re not strategic, yours could become just another message in an inbox.

Rentals: Prioritize maintenance

Q. Why is it important to maintain rental equipment?
 - 
05/28/2014

A. It’s easier to retain an existing customer versus landing a new one.

Clinical documentation: Look to LCDs for guidance

Q. How do I know what Medicare wants in the documentation?
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05/28/2014

A. It seems like what they want and expect changes on a regular basis; however, most of the products you bill for have a local coverage determination (LCD).

Training & education: Keep customers in the loop

Q. How can I use social media to educate my customers?
 - 
05/23/2014

A. These days, people have constant access to the Internet. Smart phones and tablets make it easy to stay connected while on the go.

Collections: Consider impacts of self-service

Q. What changes can I make to improve my billing staff efficiency?
 - 
05/23/2014

A. A billing manager recently shared with me: “I don’t really have a collection problem, I have a payment processing problem.” Wow. That’s a nice problem to have, isn’t it? She’s hitting her collection goals, but the cost of collecting is too high.

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