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Compliance: Check and check again

Q. What are the best practices for educating referral sources on the FTF documentation requirements?
 - 
07/27/2015

A. The role of the DME provider is not only to deliver equipment and aid in a better quality of living, but also to educate the treating practitioners about Medicare and other insurance guidelines for power mobility.

Lead Generation: Use lead generation as road map

Q. What can the HME industry take away from other industries when it comes to lead generation?
 - 
07/27/2015

A.

Management Work through the boredom

Q. What is the best way to keep my team motivated so they meet their goals and objectives?
 - 
07/27/2015

A. The quick answer is you can’t. Being motivated is a temporary feeling, if not a myth altogether.    

Legal: Maintain culture of compliance

Q. How do I decrease my risk of FCA liability?
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07/27/2015

A. Providers can decrease the risk of False Claims Act liability by building and maintaining a culture of compliance in all aspects of their business.

Management: Gain employee trust

Q. How do I handle an employee that is not receptive to coaching?
 - 
06/03/2015

A. If there’s one thing that frustrates managers, it’s having an “un-coachable” employee on their team.

Compliance: Check and check again

Q. How are providers dealing with the face-to-face requirement?
 - 
05/26/2015

A. The Affordable Care Act requires the treating practitioner to conduct an in-person or “face-to-face” office visit with the patient prior to prescribing certain DME items, including CPAPs, hospital beds, manual wheelchairs, etc.

Lead Generation: Take the guesswork out of finding leads

Q. Why don’t more HME providers use lead generation?
 - 
05/26/2015

A. Unfortunately, when HME providers hear “lead generation” there is often still a hesitation that exists with respect to outsourcing their acquisition methods.

Legal: Keep specter of FCA present

Q. How do I protect myself from whistleblowers?
 - 
05/26/2015

A. Part one of this two-part article discusses the False Claims Act (FCA) and its whistleblower (or “qui tam”) provision. Part Two discusses how suppliers can decrease their risk of FCA liability.

Lead Generation: Capitalize on social trends

Q. What are the opportunities for lead generation available for Medicare beneficiaries?
 - 
04/24/2015

A. This is one of my favorite questions to address, partly because the answer is all around us.

Compliance: Empower physicians

Q. Why have PMD referrals from physicians declined?
 - 
04/24/2015

A. Many physicians—as many as 60% nationwide—have stopped referring PMDs because of limited understanding about PMD documentation, lack of time and low reimbursement. 

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