A. A wise consultant in our industry once said that if a portion of your business is funded by the federal or state government, it is important to develop a relationship with the people who influence policy—your elected officials.
A. A common mistake I hear from HME providers expanding into retail is they put all their energy into selecting the right location and having the correct products, but do not put any thought into how they will staff their new retail location.
A. With the the baby boomers aging and their disposable income at an all-time high, it is not a question of whether HME retail will be a successful venture, it’s more a question of whether it’s a good fit for your business.
A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?
A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?