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Management: Gain employee trust

Q. How do I handle an employee that is not receptive to coaching?
 - 
06/03/2015

A. If there’s one thing that frustrates managers, it’s having an “un-coachable” employee on their team.

Compliance: Check and check again

Q. How are providers dealing with the face-to-face requirement?
 - 
05/26/2015

A. The Affordable Care Act requires the treating practitioner to conduct an in-person or “face-to-face” office visit with the patient prior to prescribing certain DME items, including CPAPs, hospital beds, manual wheelchairs, etc.

Lead Generation: Take the guesswork out of finding leads

Q. Why don’t more HME providers use lead generation?
 - 
05/26/2015

A. Unfortunately, when HME providers hear “lead generation” there is often still a hesitation that exists with respect to outsourcing their acquisition methods.

Legal: Keep specter of FCA present

Q. How do I protect myself from whistleblowers?
 - 
05/26/2015

A. Part one of this two-part article discusses the False Claims Act (FCA) and its whistleblower (or “qui tam”) provision. Part Two discusses how suppliers can decrease their risk of FCA liability.

Lead Generation: Capitalize on social trends

Q. What are the opportunities for lead generation available for Medicare beneficiaries?
 - 
04/24/2015

A. This is one of my favorite questions to address, partly because the answer is all around us.

Compliance: Empower physicians

Q. Why have PMD referrals from physicians declined?
 - 
04/24/2015

A. Many physicians—as many as 60% nationwide—have stopped referring PMDs because of limited understanding about PMD documentation, lack of time and low reimbursement. 

Lead Generation: Capitalize on social trends

Q. What are the opportunities for lead generation available for Medicare beneficiaries?
 - 
04/24/2015

A. This is one of my favorite questions to address, partly because the answer is all around us.

Management: Hire to inspire

Q. I need to hire or promote someone to manager. What are some of the qualities I should be looking for
 - 
04/24/2015

A. The very best managers and coaches get their teams to believe in themselves. Great managers inspire their teams to do more than they think they can. All good teachers do this.

Legal: Watch your language

Q. What parts of a contract should I review before signing?
 - 
04/24/2015

A. You should read and understand the entire agreement. A well-written contract can go a long way in helping you reduce risk and manage resources. Likewise, a poorly written contract can spawn financial and legal issues.  

Aging in Place: Recommend helpful products

Q. What are some products for aging in place that we can recommend?
 - 
03/20/2015

A. For a senior to stay in the home, that place has to be safe and functional. Many family caregivers will provide help with activities of daily living.

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