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Training & education: Create staff expertise

Q. Why is it important to educate staff?
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03/28/2014

A. Investing the time and effort in training and educating your sales staff has never been more essential to the growth of your business in this ever changing environment. Customer service will separate you from the big chains and big-box retailers.

Collections: Try a static pool analysis

Q. What is my collection rate?
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03/28/2014

A. It’s not as clear as you might think. Like any metric, it’s critical that you understand the key inputs that lead to your collection rate. Furthermore, being well informed about your measurement is the first step toward improving your results.

Billing technology: Get staff plugged in

Q. How does offering online bill pay affect my patients?
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03/28/2014

A. Contrary to popular belief, your patients will use online bill pay if you offer it.

Face-to-face rule: Learn ins and outs

Q. What operational protocols should I implement to comply with the F2F rule?
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03/28/2014

A. Your organization is unique and the specific operational protocols established by your organization should be unique also.

Comparative analytics: Isolate areas to improve

Q. What industry trends are dictating the need for comparative analytics?
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01/24/2014

A. Identifying and isolating areas that can improve financial performance requires comparative analytics to measure, monitor and manage key indicators through benchmarking results against peers.

Marketing: Deliver value to customers

Q. How do I avoid ending up in my customer’s spam folder?
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01/24/2014

A. Email marketing is an effective and affordable way to reach customers and prospects—if it’s done right. 

Probably the biggest mistake you can make is to send emails to patients that include nothing of perceived value.

Rentals: Size up customers

Q. How can I ensure customers get what they need?
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01/24/2014

A. One of the biggest challenges medical equipment rental businesses face is helping customers get the best equipment for their needs.

Clinical documentation: Use amendments carefully

Q. How do amendments to documentation work?
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01/24/2014

A. It’s interesting to see how the industry has changed regarding documentation.  When I first started consulting and would ask how many people were actively requesting documentation up front, not many would raise their hands.

Clinical documentation: Use amendments carefully

Q. How do amendments to documentation work?
 - 
01/24/2014

A. It’s interesting to see how the industry has changed regarding documentation.  When I first started consulting and would ask how many people were actively requesting documentation up front, not many would raise their hands.

Comparative analytics: Measure yourself against peers

Q. How can comparative analytics be used to evaluate financial and operational performance?
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12/20/2013

A. With regulatory compliance requirements increasing while reimbursements decrease, HME providers need greater visibility and control over their business performance, and actionable insights into core business measurements.

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