A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?
A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?
A. A billing manager recently shared with me: “I don’t really have a collection problem, I have a payment processing problem.” Wow. That’s a nice problem to have, isn’t it? She’s hitting her collection goals, but the cost of collecting is too high.