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Training & education: Create peace of mind

Q. Why is it important to educate customers?
 - 
04/25/2014

A. You can be the reason that your customers don’t lose sleep due to the fear of the unknown. You can provide the support needed to give them confidence that their decisions are being made on accurate and complete information.

Collections: Guide patients through process

Q. What changes can I make to improve my collection rate?
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04/25/2014

A. Now more than ever, patient pay is a critical part of your revenue. Making a few simple process changes will earn you more patient revenue and lead to greater stability for your business.

Billing technology: Transition gently to new technology

Q. Should I implement automatic payment technology?
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04/25/2014

A. Automatic payment is something that providers must bring to the forefront of their businesses. This technology not only eliminates the time it takes to get paid, but it also ensures the 100% coverage model that providers so desperately need.

Face-to-face rule: Give physicians data points

Q. Do clinical templates have a place with the new F2F rule?
 - 
04/25/2014

A. Yes. The right electronic template provides a dynamic, time-efficient and cost effective solution to succeed at the highest level with the face-to-face (F2F) rule in effect since July 1, 2013. 

Training & education: Create staff expertise

Q. Why is it important to educate staff?
 - 
03/28/2014

A. Investing the time and effort in training and educating your sales staff has never been more essential to the growth of your business in this ever changing environment. Customer service will separate you from the big chains and big-box retailers.

Collections: Try a static pool analysis

Q. What is my collection rate?
 - 
03/28/2014

A. It’s not as clear as you might think. Like any metric, it’s critical that you understand the key inputs that lead to your collection rate. Furthermore, being well informed about your measurement is the first step toward improving your results.

Billing technology: Get staff plugged in

Q. How does offering online bill pay affect my patients?
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03/28/2014

A. Contrary to popular belief, your patients will use online bill pay if you offer it.

Face-to-face rule: Learn ins and outs

Q. What operational protocols should I implement to comply with the F2F rule?
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03/28/2014

A. Your organization is unique and the specific operational protocols established by your organization should be unique also.

Comparative analytics: Isolate areas to improve

Q. What industry trends are dictating the need for comparative analytics?
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01/24/2014

A. Identifying and isolating areas that can improve financial performance requires comparative analytics to measure, monitor and manage key indicators through benchmarking results against peers.

Marketing: Deliver value to customers

Q. How do I avoid ending up in my customer’s spam folder?
 - 
01/24/2014

A. Email marketing is an effective and affordable way to reach customers and prospects—if it’s done right. 

Probably the biggest mistake you can make is to send emails to patients that include nothing of perceived value.

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