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Resupply: Stay in touch

Q. How can resupply optimize my initial CPAP setup?
 - 
09/09/2014

A. If you do not have a proactive resupply program, odds are you will lose your CPAP patient. A resupply program is most successful when implemented with a patient at the very beginning.

Retail: Cultivate retail culture

Q. Is adding a retail division going to be successful for my company?
 - 
09/09/2014

A. With the the baby boomers aging and their disposable income at an all-time high, it is not a question of whether HME retail will be a successful venture, it’s more a question of whether it’s a good fit for your business.

Training & education: Be willing to go the extra step

Q. How can education help me compete with online retailers?
 - 
06/20/2014

A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?

Collections: Tailor your communication to the patient

Q. How do I keep my patients happy—and paying?
 - 
06/20/2014

A. Happy patients pay. And they return. And they tell others about their experience. Remember, patients are consumers first.

Billing technology: Select the right agent

Q. Will using virtual agents to call my patients really work?
 - 
06/20/2014

A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?

Comparative analytics: Manage revenue cycle

Q. How can I make my revenue cycle most efficient?
 - 
05/28/2014

A. Managing the revenue cycle is more challenging than ever. HME/DME providers need to identify and analyze the issues that impact performance and streamline processes to stay competitive.

Marketing: Stand out in the inbox

Q. How can I effectively deploy an email marketing campaign that outshines the rest?
 - 
05/28/2014

A. Email marketing campaigns are key to your business, but if you’re not strategic, yours could become just another message in an inbox.

Rentals: Prioritize maintenance

Q. Why is it important to maintain rental equipment?
 - 
05/28/2014

A. It’s easier to retain an existing customer versus landing a new one.

Clinical documentation: Look to LCDs for guidance

Q. How do I know what Medicare wants in the documentation?
 - 
05/28/2014

A. It seems like what they want and expect changes on a regular basis; however, most of the products you bill for have a local coverage determination (LCD).

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