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Rentals: Size up customers

Q. How can I ensure customers get what they need?
 - 
01/24/2014

A. One of the biggest challenges medical equipment rental businesses face is helping customers get the best equipment for their needs.

Clinical documentation: Use amendments carefully

Q. How do amendments to documentation work?
 - 
01/24/2014

A. It’s interesting to see how the industry has changed regarding documentation.  When I first started consulting and would ask how many people were actively requesting documentation up front, not many would raise their hands.

Clinical documentation: Use amendments carefully

Q. How do amendments to documentation work?
 - 
01/24/2014

A. It’s interesting to see how the industry has changed regarding documentation.  When I first started consulting and would ask how many people were actively requesting documentation up front, not many would raise their hands.

Comparative analytics: Measure yourself against peers

Q. How can comparative analytics be used to evaluate financial and operational performance?
 - 
12/20/2013

A. With regulatory compliance requirements increasing while reimbursements decrease, HME providers need greater visibility and control over their business performance, and actionable insights into core business measurements.

Rentals: Get a grip on cash flow

Q. I have decided to rent medical equipment. What’s next?
 - 
12/20/2013

A. It’s impossible to operate any business for an extended period without being profitable, and the DME equipment rental business is certainly no exception. 

Marketing: Turn emails into integrated campaigns

Q. How can providers easily and cost-effectively stay in touch with customers and prospects to drive more sales?
 - 
12/20/2013

A. By developing a focused plan that combines action-triggered emails, product promotions and education, you can turn one-off emails into integrated campaigns that engage your customers and prospects.

Clinical documentation: Defend yourself with documentation

Q. What’s the risk associated with not obtaining clinical documentation?
 - 
12/20/2013

A. It is probably the main area where DME suppliers are most vulnerable. In an audit situation, documentation is your only defense. If you are waiting until you get audited to get the documentation, chances are,  it’s too late.

Comparative analytics: Measure yourself against peers

Q. What’s the difference between business intelligence and comparative analytics?
 - 
11/26/2013

A. HME providers must align critical financial and operational business components to deliver cost-effective solutions for customers and maintain healthy financial performance. Businesses need to measure, monitor and manage these components. 

Marketing: Nurture customers, new and old

Q. How can a marketing automation program help me increase cash sales?
 - 
11/26/2013

A. Competitive bidding has changed the way you need to think about your sales process.

Rentals: Consider adding rental business

Q. Is renting medical equipment right for my business?
 - 
11/26/2013

 

A. Medical equipment companies are continually seeking ways to grow their business.  This is true for medical equipment distributors, as well as medical supply stores. 

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