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Efficiencies: Focus on processes, people

Q. With all that is going on in HME, where do I make changes first in my organization?
 by: 
Ryan McDevitt
  - 
03/22/2013
  | 
Smart Talk

A. Right now, we are at an area of opportunity in HME. Some may think I’m off my rocker, but let me explain. Our customer base is increasing at record levels, private equity funds are rushing in and technology is creating more efficient ways for us to help our patients.

Contracting: Find another way in

Q. How do I get access to private insurance contracts when the network is closed?
 by: 
Martha Bowers
  - 
03/22/2013
  | 
Smart Talk

A.

Accreditation: Gather info beforehand

Q. What are some things I can do to prepare for my inspection?
 by: 
Roni Pidcock
  - 
02/25/2013
  | 
Smart Talk

A. Some accrediting organizations will perform a one-day inspection; others can take up to three days. 

Sales analytics: Identify decisions then acquire data

Q. What are some best practices to use in implementing data analytics?
 by: 
Zachary Madrigal
  - 
02/25/2013
  | 
Smart Talk

A. Analytics can be a powerful tool in the DME space when leveraged properly, but the key to making implementation most effective is a complete understanding of analytics’ capabilities and best practices. 

ACOs: Familiarize yourself with obstacles

Q. What obstacles to ACO growth have been identified?
 by: 
Carla Hogan
  - 
02/25/2013
  | 
Smart Talk

A. By January 2013, 250 Accountable Care Organizations were approved by CMS serving an estimated 4 million Medicare beneficiaries. These ACOs are located across the country with approximately 20% serving low-income and rural communities.

Balanced scorecard: Keep it simple

Q. How do I complete and implement the balanced scorecard?
 by: 
Tom Cesar
  - 
02/25/2013
  | 
Smart Talk

A. An organizational process is a collection of interrelated activities or tasks that produce outputs.

Accreditation: Be patient with process

Q. What are the steps required for a DMEPOS provider to become accredited?
 by: 
Roni Pidcock
  - 
01/25/2013
  | 
Smart Talk

A. The DMEPOS provider submits an application to the accrediting organization (AO) along with the required documentation and the specified fee.

Sales analytics: Analyze data needs beforehand

Q. What are some key challenges for HME providers implementing big data analytics?
 by: 
Zachary Madrigal
  - 
01/25/2013
  | 
Smart Talk

A. Before you hitch your wagon to big data and analytics consider challenges you need to address.

ACOs: Understand, comply with ACO waivers

Q. What are the ACO waivers?
 by: 
Carla Hogan
  - 
01/25/2013
  | 
Smart Talk

A. ACOs were created to coordinate care for patients, improve outcomes and reduce medical costs.

Balanced scorecard: Connect processes to results

Q. What are the balanced scorecard value propositions for customers?
by: 
Tom Cesar
  - 
01/25/2013
  | 
Smart Talk

A. The focus of your business strategy is to connect internal processes to improve results with customers. The core question for this: What strategic targets should be set to satisfy the desires of your customers to achieve financial objectives?

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