ACU-Serve, Beyond HME partner on resupply
By HME News Staff
Updated 10:03 AM CST, Wed February 1, 2023
AKRON, Ohio – ACU-Serve is partnering with Beyond HME, a Florida-based live call solutions provider, to provide resupply, and compliance and full-service consulting to its clients. "We have seen a significant decrease in resupply revenue across our customer base and needed to find a solution,” said Jim Knight, ACU-Serve CEO.” In addition, there has been a lack of support in resupply for other product categories and patient outreach." Beyond HME was founded by Jim Dragatsis, founder of AllCall Connect, which was sold to Brightree in 2017. Dragatsis served as president of Live Call for Brightree for four years before retiring at the end of 2021. He returned to the industry due to a perceived need for a higher level of service and a deterioration of true partnerships within HME resupply. "I'm ready to get back to our roots of true partnerships, the way our industry was founded before big corporations entered all facets of HME, including resupply now," said Dragatsis. "Building a customer service-driven company, founded on the principles of excellent patient care and outcomes, is the focus of Beyond. Our motto has always been that if our customers aren't successful, we aren't successful. We're ready to take Resupply to the next level and beyond."
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