ACU-Serve, Tennr partner to create ‘more managed approach’ to automation

AKRON, Ohio – ACU-Serve and Tennr have announced a strategic partnership that they say will make intelligent automation easier for post-acute providers to implement, operationalize and scale.

The partnership combines Tennr’s technology with ACU-Serve’s decades of revenue cycle experience and trained operational teams to create a more managed approach that brings automation and human expertise together from referral through reimbursement.

“Technology can create tremendous efficiency, but realizing its full value takes the right people and processes around it,” said Jim Knight, CEO of ACU-Serve. “By combining Tennr’s automation with ACU-Serve’s operational expertise, we can help providers scale more efficiently and, most importantly, move patients from referral to care faster.”

Through the partnership, ACU-Serve will operate Tennr’s technology as part of the services it already provides, allowing clients to benefit from advanced automation without having to build the technology infrastructure, staffing model or operational processes internally.

The companies say their partnership is particularly significant for independent and regional providers that may not have the internal technology teams, staffing resources or implementation capacity available to larger organizations.

“We’ve been seeing this bifurcation in the market where larger providers are leveraging Tennr to move leaps and bounds faster than their competition," said Trey Holterman, co-founder and CEO of Tennr. "Jim and I knew if we could bring a centralized operational and staffing expertise of ACU-Serve with automated patient orchestration on Tennr, we could bring those same outcomes to smaller providers."

Tennr customers that want to outsource the human operational capacity required alongside automation will also be able to leverage ACU-Serve’s expertise, the companies say.

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