Tag: ACU-Serve

AKRON, Ohio – ACU-Serve’s acquisition of ECS Billing & Consulting North gives the company a high-profile foothold in consulting and training, says CEO Jim Knight.   As part of the deal, Sarah Hanna will join ACU-Serve as vice president of consulting services, as will Kit Shellhouse, both frequent speakers at HME industry events.  “We’re really a full-service provider, with one exception: We don’t do consulting services,” Knight said. “So,...

WASHINGTON – CMS has opened the National Coverage Determination for seat elevation systems used with power wheelchairs, but the agency is not reconsidering coverage for power standing systems at this time.  CMS said in May it would commit to re-opening the NCD, nearly two years after the ITEM Coalition submitted a formal request to reconsider the NCD for mobility assistive equipment to include coverage for these systems.   “Now is the time for Medicare – the largest...

AKRON, Ohio – ACU-Serve has acquired ECS Billing & Consulting North and founder Sarah Hanna will assume a role as vice president of consulting services at ACU-Serve.  “I am excited about ECS becoming part of the ACU-Serve team. ACU-Serve and ECS share business and client values, keeping client service as our number one priority,” said Hanna. “This move provides not only our current client base, but all healthcare providers, access to a full suite of services and technology...

AKRON, Ohio – ACU-Serve’s recent acquisition of Professional Medical Administrators better positions the company to “help grow and support” smaller HME providers amid another wave of consolidation in the HME industry, says CEO Jim Knight.  Knight says ACU-Serve has lost “some of our bigger customers” due to consolidation, including Aerocare, which was acquired by AdaptHealth, and now, with Pro-Med, it is better positioned to offer leading-edge technology,...

AKRON, Ohio – ACU-Serve has acquired Boca Raton, Fla.-based Professional Medical Administrators in a move the company says better positions it to “capture the highest collection rates at the lowest cost.”  The acquisition adds 60 U.S.-based employees, bringing ACU-Serve’s total roster to 200 employees.  “In a world where HME providers are struggling with staffing, our acquiring Pro-Med and being able to utilize their highly trained HME resources is a...

Q. How can I ensure employees remain effective?A. The final piece of the work-at-home puzzle is maintaining consistent employee efficiency and effectiveness.There are several ways for providers to monitor how productive and effective employees are while working remote. Providers will need to build a process that is consistently measuring the workflow and avoid the peaks and valleys that are sometimes associated with a remote workforce.ACU-Serve uses a user activity monitoring software. ACU-Serve...

AKRON, Ohio - ACU-Serve became the new owner of A Perfect Medical Billing Service effective Aug. 1. Terri Minnich and her team will join the ACU-Serve family, says Jim Knight, partner and CEO of ACU-Serve. “Terri and her team have built a very successful billing company with a proven track record of significantly improving and automating billing and collection practices and increasing client collections and bottom line revenue,” he said. “Adding Terri and her team to our Client...

Q. How can I ensure my team is working efficiently?A. After providers analyze their data and determine that the work is getting done, the next piece of the puzzle is to determine how effective the team is while working the claims. This is critical to the profitability of a business, since every time a team member interacts with an invoice or fights with an insurance company, there is an associated cost. The bottom line is that every time a provider eliminates the need for a human to interact with...

Q. How can I ensure employees are working efficiently and getting things done?A. Many people in the workforce have transitioned to working from home and there are a couple key components to review when managing a remote workforce. First, you need to put measures in place to gauge if the work is getting completed on time and if the teams are working effectively. To do this, you need to address workload.Regardless of the billing platform a provider has implemented, there are several ways to get a high-level...

Q. What do my employees need to work from home?A. Initially, this first column was going to cover transitioning employees home, but the COVID-19 pandemic taught everyone that lesson very quickly! Now that most of us have a home-based workforce, we need to equip the home office with everything our employees need to get the work done effectively and efficiently.ACU-Serve transitioned to a work at home model three years ago and now manages employees in almost every state, as well as a large offshore...