Tag: ACU-Serve

AKRON, Ohio – ACU-Serve’s recent acquisition of Professional Medical Administrators better positions the company to “help grow and support” smaller HME providers amid another wave of consolidation in the HME industry, says CEO Jim Knight.  Knight says ACU-Serve has lost “some of our bigger customers” due to consolidation, including Aerocare, which was acquired by AdaptHealth, and now, with Pro-Med, it is better positioned to offer leading-edge technology,...

AKRON, Ohio – ACU-Serve has acquired Boca Raton, Fla.-based Professional Medical Administrators in a move the company says better positions it to “capture the highest collection rates at the lowest cost.”  The acquisition adds 60 U.S.-based employees, bringing ACU-Serve’s total roster to 200 employees.  “In a world where HME providers are struggling with staffing, our acquiring Pro-Med and being able to utilize their highly trained HME resources is a...

Q. How can I ensure employees remain effective?A. The final piece of the work-at-home puzzle is maintaining consistent employee efficiency and effectiveness.There are several ways for providers to monitor how productive and effective employees are while working remote. Providers will need to build a process that is consistently measuring the workflow and avoid the peaks and valleys that are sometimes associated with a remote workforce.ACU-Serve uses a user activity monitoring software. ACU-Serve...

AKRON, Ohio - ACU-Serve became the new owner of A Perfect Medical Billing Service effective Aug. 1. Terri Minnich and her team will join the ACU-Serve family, says Jim Knight, partner and CEO of ACU-Serve. “Terri and her team have built a very successful billing company with a proven track record of significantly improving and automating billing and collection practices and increasing client collections and bottom line revenue,” he said. “Adding Terri and her team to our Client...

Q. How can I ensure my team is working efficiently?A. After providers analyze their data and determine that the work is getting done, the next piece of the puzzle is to determine how effective the team is while working the claims. This is critical to the profitability of a business, since every time a team member interacts with an invoice or fights with an insurance company, there is an associated cost. The bottom line is that every time a provider eliminates the need for a human to interact with...

Q. How can I ensure employees are working efficiently and getting things done?A. Many people in the workforce have transitioned to working from home and there are a couple key components to review when managing a remote workforce. First, you need to put measures in place to gauge if the work is getting completed on time and if the teams are working effectively. To do this, you need to address workload.Regardless of the billing platform a provider has implemented, there are several ways to get a high-level...

Q. What do my employees need to work from home?A. Initially, this first column was going to cover transitioning employees home, but the COVID-19 pandemic taught everyone that lesson very quickly! Now that most of us have a home-based workforce, we need to equip the home office with everything our employees need to get the work done effectively and efficiently.ACU-Serve transitioned to a work at home model three years ago and now manages employees in almost every state, as well as a large offshore...

Over the last several years, HME has been transforming into a more technology focused industry. With the introduction of competitive bidding and the current narrow window of “any willing provider,” companies are forced to look at not just revenue, but also how much profit is being generated by all this “new” revenue. The biggest hurdle in this newfound vision is making sense of the numbers. Specifically, how much does it cost, what is the profit margin, and most importantly,...

AKRON, Ohio - ACU-Serve can now take on what company officials say is the “hardest job” for HME providers: intake.The company, which has been focused on billing and collections, has expanded into intake services, hiring Linda Czekanski as director of intake and training. She already manages a staff of about 50 intake and document management staff.“When it comes to accounts receivable, if you know what's going on with the front of the house, you know why you have to clean up the...

AKRON, Ohio - ACU-Serve, which provides billing and collection services, has added intake services to its offerings and hired Linda Czekanski as director of intake and training. “ACU-Serve plans to rapidly grow the intake side of the business,” the company stated. “Linda is an accomplished healthcare professional who is know for a tireless work ethic and energetic approach to a variety of initiatives.” Czekanski has worked with multiple organizations across a wide range of...