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Tag: Tactical Back Office


Todd Usher

Smart Talk

Outsourcing: Barge right in

April 6, 2021Todd Usher

Q. What cost savings does a remote work force offer? A. As we decide how to best handle employees in a post-pandemic world, working from home poses more questions about how to best utilize current staffing. Consider the cost of working from home. Did you supply the PC/scanner/printer? Invest in remote time monitoring or IT infrastructure? Productivity software? What about trust? When I look at job openings online and find every DME around me is hiring for positions that can be filled by remote...

Home Medical Equipment, outsourcing, Tactical Back Office, Todd Usher


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Todd Usher

Smart Talk

Outsourcing: Beat back turnover

March 10, 2021Todd Usher

Q. How do I stop the revolving door of employees?  A. An HME business has many things to worry about and turnover is one of them. A recent search online indicates the turnover rate is as high as 60% for medical assistants in health care. I would agree with this percentage, as we have experienced the same.   That’s until we started hiring remote personnel five years ago and excessive turnover...

outsourcing, Tactical Back Office, Todd Usher


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Todd Usher

Smart Talk

Outsourcing: Scale with the right team members

February 10, 2021Todd Usher

Q. How can I scale my personnel needs?  A. Signing a new contract or being awarded a new payer can leave you waiting for customers or inundate you with new business. In the case of the latter, you can go through the arduous process of hiring, farm-out to a service or onboard remote personnel.    Hiring takes time, careful consideration, and choosing the right people and capital with no guarantee of return, especially in the current environment where...

outsourcing, Tactical Back Office, Todd Usher


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Outsourcing: Don't rely on point person

Smart Talk

Outsourcing: Don't rely on point person

January 12, 2021Todd Usher

Q. Why don’t I just “farm it out”? A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success. When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...

outsourcing, Tactical Back Office, Todd Usher


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Providers

Tactical Back Office offers remote, turn-key employees

June 1, 2020Tracy Orzel

MINDEN, Nev. - As more people are ordered to stay home due to the coronavirus, Tactical Back Office's business model fits the world “like a glove,” says Todd Usher.“The coronavirus hasn't affected us,” said Usher, president and CEO of the remote personnel staffing company, and co-founder of Home Oxygen Co. “It's been seamless because we're already working from home, but at a lower cost.”Tactical Back Office's services include CMN collection and filing, A/R aging,...

Coronavirus Outbreak, Home Medical Equipment, Tactical Back Office, Todd Usher


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Also Noted

TBO maintaining operations

March 27, 2020HME News Staff

MODESTO, Calif. - Tactical Back Office, a firm offering remote personnel services for processing HME orders, has continued operations throughout the coronavirus outbreak, resulting in little disruption for its clients, while keeping employees and clients safe. The company currently provides remote personnel to HME companies nationally.

Coronavirus Outbreak, Home Medical Equipment, Tactical Back Office