Tag: Tactical Back Office
TBO offers contracting expertise as payer challenges intensify
March 27, 2026Liz Beaulieu, Editor
LAS VEGAS – Tactical Back Office (TBO) has added Lauren Barranti to its team, giving smaller home medical equipment (HME) providers access to high-level contracting expertise.
Barranti spent most of her career at Apria Healthcare, where she served as vice president of managed care.
“The nationals have VPs on board to address payer issues, but no one else can afford that,” said Todd Usher, president and founder of TBO. “Now we’re bringing that expertise to smaller...
Smarter CRT meets stubborn payment realities
February 17, 2026Tracy Orzel
Complex rehab technology (CRT) is moving faster than the systems that are supposed to pay for it. AI-enabled operations, smarter power wheelchairs and more adaptive controls are setting a new baseline for what’s possible, while Medicare Advantage plans, Medicaid funding shifts and repair policies still operate on older assumptions, industry experts say.
“CRT and DME providers continue to struggle with Medicare Advantage plans across...
Outsourcing goes from cost cut to core strategy
November 19, 2025Tracy Orzel
Key highlights:
Outsourcing becomes strategic: Providers increasingly view outsourcing as essential for sustainability amid staffing shortages, payer audits and rising operational complexity.
Labor and expertise challenges: High turnover, costly onboarding and specialized billing requirements push providers toward partners with deep industry knowledge and process expertise.
Tech-plus-people approach: Successful outsourcing blends...
TBO promotes Mae Padaoan
May 27, 2025HME News Staff
LAS VEGAS – Tactical Back Office has promoted Mae Padaoan, who built the company’s comprehensive training program from the ground up, to training director. The company says Padaoan brings a distinctive blend of technical precision and interpersonal leadership to this expanded role. "Mae's promotion represents both recognition and strategic vision," said Todd Usher, CEO of TBO. "Her ability to develop talent has transformed our onboarding process and team retention....
TBO promotes sales exec
March 25, 2025HME News Staff
MINDEN, Nev. – Tactical Back Office has promoted Corey Smith to director of sales after two years at the company. Drawing on his more than two decades of health care industry experience, Smith brings invaluable insights and solutions into the complex challenges health care organizations face in today’s constantly changing environment, the company says. "Corey's promotion reflects his outstanding contributions to both our clients and our organization," said Todd Usher, CEO...
Outsourcing eases operational strains
December 18, 2024Tracy Orzel
As the HME industry navigates a more and more complex landscape, companies that provide outsourcing services are emerging as sustainable solutions. By transferring logistical tasks to specialized partners, providers can focus on patient care—a model more suited to the industry's future, these companies say.
Staffing headwinds
The industry is under strain from higher salary expectations, rising living costs, and the significant expense of onboarding and training. Add to...
‘There’s a distinct buzz’ at Medtrade
March 27, 2024Theresa Flaherty, Managing Editor
DALLAS – They come for education, products and networking, but Associate Show Director Kerry Tyler hopes attendees also take home a big dose of inspiration from this year’s Medtrade.
“There’s a distinct buzz that you can hear and feel,” she said. “Educational sessions were packed on day one and the opening of the show floor on day two has taken it to another level. You don’t get inspiration by staying at home.”
At this...
Tactical Call Center offers HME touch
February 23, 2024Liz Beaulieu, Editor
MINDEN, Nev. – Tactical Call Center will launch at Medtrade in March to offer HME providers a new option for after-hours communication that’s specific to their industry.
Currently, providers have little choice but to use local answering services, often the same ones that their referring physicians use, says Todd Usher, president and CEO.
“They manage all the calls, and it’s no frills and it’s their way or the highway,” he said. “We haven’t...
TBO debuts new website
July 18, 2023HME News Staff
MINDEN, Nev. - Tactical Back Office (TBO) has launched a new website at https://tacticalbackoffice.com/ that features FAQs, customer testimonials from companies like Enos Home Medical and Merced Medical Supply, and more. TBO, a remote staffing agency that specializes in recruiting, screening, hiring and training personnel for the HME and health care industries, says the new website is a milestone that underscores its commitment to “providing a personalized approach to matching the right people...
Market for back-office services growing
May 18, 2023John Andrews
Automation technology has made great strides within the HME industry, organizing and streamlining operational office functions that go beyond billing. That progress has changed the dynamic of a provider’s financial processes and business workflow.
“Basically, there are many areas in the HME provider’s business, including revenue cycle management, where advanced technology and automation – including artificial intelligence – can be used to improve process throughput,...