Skip to Content

Tag: outsourcing


Outsourcing: Don't rely on point person

Smart Talk

Outsourcing: Don't rely on point person

January 12, 2021Todd Usher

Q. Why don’t I just “farm it out”? A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success. When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...

outsourcing, Tactical Back Office, Todd Usher


Read Full Articlered right arrow icon

Also Noted

Prochant expands into infusion pharmacy market

August 4, 2020HME News Staff

CHARLOTTE, N.C. - Prochant now offers its billing and process outsourcing solutions to infusion pharmacies and current HME provider clients that administer infusion therapies. “We are excited to start our work with pharmacy providers,” said Joey Graham, general manager and executive vice president. “With the COVID-19 crisis, infusion pharmacies play a more important role in health care than ever before. Prochant is ready to help these overwhelmed providers manage their business...

billing, home infusion, outsourcing, Prochant


Read Full Articlered right arrow icon

Smart Talk

Outsourcing: Analyze net revenue, actual cash

April 1, 2019Joey Graham

A. HME providers are split on how best to measure and recognize revenue in their businesses. In general, measures are organized into four camps:Charge billing Charge billing is full “retail” pricing, not including payer contracts and fee schedules. For most providers, this measure inflates expected cash by 100%-200%. For example, if charge billing is $100, then the expected actual payment is $50 or less. Allowable billing Allowable billing is charge billing less the expected contractual...

Joey Graham, outsourcing, Prochant


Read Full Articlered right arrow icon

Smart Talk

Outsourcing: Streamline, automate your cash posting

February 22, 2019Joey Graham

Cash posting is an essential part the revenue cycle. Accurately applying payments, adjustments, and denials to line items in your A/R remains the key to success - one that your billing team probably knows like the back of their hand. Still, there are ways to streamline this process.The three best practices I share below can save your team considerable time and effort.Using a LockboxAre you ready to streamline your cash posting? A lockbox acts as a P.O. box at your bank, where mail, including checks,...

Joey Graham, outsourcing, Prochant


Read Full Articlered right arrow icon

Smart Talk

Outsourcing: Set expectations for success

January 24, 2019Joey Graham

A. It is a new year! Is it also time for a new business strategy?The HME News Financial Benchmarking Survey, released in Q4 2018, suggests that HME providers still see outsourcing as a viable business strategy. Collections, billing and compliance have especially seen significant growth over the last two years.Still, you may be asking, “Why outsourcing and why now?”Business process outsourcing (BPO) allows you to focus on what really matters to your business—patient care and referral...

outsourcing, Prochant


Read Full Articlered right arrow icon

Editorial

Global standards and safeguards providers can't ignore

April 23, 2018Guest Commentary

In recent years, reimbursement cuts and insurance deductible fluctuations have proven to be incredibly challenging, testing even the most experienced HME providers. Today's growth-oriented providers realize they simply can't “do it all” and still maintain focus on the essential functions of a patient-centric business. Providers are searching for ways to gain greater agility so they can better adapt to market conditions while maintaining profitability and gain a competitive advantage....

Brightree, outsourcing


Read Full Articlered right arrow icon

Also Noted

Prometheus turns into Prochant

March 27, 2018HME News Staff

CHARLOTTE, N.C. - The Prometheus Group, a provider of HME revenue cycle management services, is rebranding to Prochant. Along with a new name, the company has a new logo, graphics, website and messaging. “Our combination of solid processes and a team of highly skilled specialists is a winning formula that helps us make our customers more profitable,” said Joey Graham, general manager and vice president of operations for Prochant. “The new branding more accurately explains how...

billing, outsourcing, Prochant, Prometheus Group, revenue cycle management


Read Full Articlered right arrow icon

News

Majority of providers keep business functions in the US

March 17, 2017Liz Beaulieu, Editor

YARMOUTH, Maine - Outsourcing business functions may be on the upswing, but outsourcing them out of the country is still a rarity in the HME industry, according to a recent HME Newspoll.Seventy nine percent of respondents to the poll reported they don't outsource any business functions out of the country, though they're increasingly tempted to, due to razor-thin margins.“We chose not to outsource out of the country, although we have reviewed it several times,” commented one respondent....

outsourcing


Read Full Articlered right arrow icon

Also Noted

Quality Medical takes total control

October 5, 2016HME News Staff

LARGO, Fla. - Quality Medical has rolled out a suite of programs called “Total Equipment Control (TEC)” that allows HME providers to outsource supply chain, warehousing, transportation, financing, engineering, and repair and service. The central element to TEC is a cloud-based inventory management application solution that's integrated with warehousing, transportation and third-party preventative maintenance and repair services. “Quality Medical's new high-value asset management...

outsourcing, Quality Medical, repair, service


Read Full Articlered right arrow icon

Smart Talk

Outsourcing: Ensure best partner

March 21, 2016Tim Crimmins

A. There is a distinct set of operating and management principals needed to outsource processes. In HME, the brand is built on referral and patient relations; manufacturing and business processes can be outsourced.The number one management principal when outsourcing is for the leader to communicate vision, remove obstacles and align rewards and recognition with staff's ability to lead extended work teams. It is imperative for staff to understand what is and is not being outsourced. Institutional...

EqualizeRCM, outsourcing, Tim Crimmins


Read Full Articlered right arrow icon