Tag: Outsourcing
Smarter CRT meets stubborn payment realities
February 17, 2026Tracy Orzel
Complex rehab technology (CRT) is moving faster than the systems that are supposed to pay for it. AI-enabled operations, smarter power wheelchairs and more adaptive controls are setting a new baseline for what’s possible, while Medicare Advantage plans, Medicaid funding shifts and repair policies still operate on older assumptions, industry experts say.
“CRT and DME providers continue to struggle with Medicare Advantage plans across...
Outsourcing goes from cost cut to core strategy
November 19, 2025Tracy Orzel
Key highlights:
Outsourcing becomes strategic: Providers increasingly view outsourcing as essential for sustainability amid staffing shortages, payer audits and rising operational complexity.
Labor and expertise challenges: High turnover, costly onboarding and specialized billing requirements push providers toward partners with deep industry knowledge and process expertise.
Tech-plus-people approach: Successful outsourcing blends...
Outsourcing eases operational strains
December 18, 2024Tracy Orzel
As the HME industry navigates a more and more complex landscape, companies that provide outsourcing services are emerging as sustainable solutions. By transferring logistical tasks to specialized partners, providers can focus on patient care—a model more suited to the industry's future, these companies say.
Staffing headwinds
The industry is under strain from higher salary expectations, rising living costs, and the significant expense of onboarding and training. Add to...
Outsourcing: Barge right in
April 6, 2021Todd Usher
Q. What cost savings does a remote work force offer?
A. As we decide how to best handle employees in a post-pandemic world, working from home poses more questions about how to best utilize current staffing. Consider the cost of working from home. Did you supply the PC/scanner/printer? Invest in remote time monitoring or IT infrastructure? Productivity software? What about trust?
When I look at job openings online and find every DME around me is hiring for positions that can be filled by remote...
Outsourcing: Beat back turnover
March 10, 2021Todd Usher
Q. How do I stop the revolving door of employees?
A. An HME business has many things to worry about and turnover is one of them. A recent search online indicates the turnover rate is as high as 60% for medical assistants in health care. I would agree with this percentage, as we have experienced the same.
That’s until we started hiring remote personnel five years ago and excessive turnover...
Outsourcing: Scale with the right team members
February 10, 2021Todd Usher
Q. How can I scale my personnel needs?
A. Signing a new contract or being awarded a new payer can leave you waiting for customers or inundate you with new business. In the case of the latter, you can go through the arduous process of hiring, farm-out to a service or onboard remote personnel.
Hiring takes time, careful consideration, and choosing the right people and capital with no guarantee of return, especially in the current environment where...
Outsourcing: Don't rely on point person
January 12, 2021Todd Usher
Q. Why don’t I just “farm it out”?
A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success.
When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...
Prochant expands into infusion pharmacy market
August 4, 2020HME News Staff
CHARLOTTE, N.C. - Prochant now offers its billing and process outsourcing solutions to infusion pharmacies and current HME provider clients that administer infusion therapies. “We are excited to start our work with pharmacy providers,” said Joey Graham, general manager and executive vice president. “With the COVID-19 crisis, infusion pharmacies play a more important role in health care than ever before. Prochant is ready to help these overwhelmed providers manage their business...
Outsourcing: Analyze net revenue, actual cash
April 1, 2019Joey Graham
A. HME providers are split on how best to measure and recognize revenue in their businesses. In general, measures are organized into four camps:Charge billing Charge billing is full “retail” pricing, not including payer contracts and fee schedules. For most providers, this measure inflates expected cash by 100%-200%. For example, if charge billing is $100, then the expected actual payment is $50 or less. Allowable billing Allowable billing is charge billing less the expected contractual...
Outsourcing: Streamline, automate your cash posting
February 22, 2019Joey Graham
Cash posting is an essential part the revenue cycle. Accurately applying payments, adjustments, and denials to line items in your A/R remains the key to success - one that your billing team probably knows like the back of their hand. Still, there are ways to streamline this process.The three best practices I share below can save your team considerable time and effort.Using a LockboxAre you ready to streamline your cash posting? A lockbox acts as a P.O. box at your bank, where mail, including checks,...