Tag: Todd Usher

Q. What cost savings does a remote work force offer? A. As we decide how to best handle employees in a post-pandemic world, working from home poses more questions about how to best utilize current staffing. Consider the cost of working from home. Did you supply the PC/scanner/printer? Invest in remote time monitoring or IT infrastructure? Productivity software? What about trust? When I look at job openings online and find every DME around me is hiring for positions that can be filled by remote...

Q. How do I stop the revolving door of employees?  A. An HME business has many things to worry about and turnover is one of them. A recent search online indicates the turnover rate is as high as 60% for medical assistants in health care. I would agree with this percentage, as we have experienced the same.   That’s until we started hiring remote personnel five years ago and excessive turnover...

Q. How can I scale my personnel needs?  A. Signing a new contract or being awarded a new payer can leave you waiting for customers or inundate you with new business. In the case of the latter, you can go through the arduous process of hiring, farm-out to a service or onboard remote personnel.    Hiring takes time, careful consideration, and choosing the right people and capital with no guarantee of return, especially in the current environment where...

Q. Why don’t I just “farm it out”? A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success. When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...

MINDEN, Nev. - As more people are ordered to stay home due to the coronavirus, Tactical Back Office's business model fits the world “like a glove,” says Todd Usher.“The coronavirus hasn't affected us,” said Usher, president and CEO of the remote personnel staffing company, and co-founder of Home Oxygen Co. “It's been seamless because we're already working from home, but at a lower cost.”Tactical Back Office's services include CMN collection and filing, A/R aging,...

MODESTO, Calif. - Provider Todd Usher says there's a better way to get patients set up on oxygen and it doesn't involve delivery trucks.The owner of Home Oxygen Company recently took part in a pilot program with Philips Respironics for “virtual” home delivery of POCs. The provider took care of all intake processes, like verifying eligibility. The manufacturer then shipped the equipment to the patient and provided documented education over the phone with a respiratory therapist....

The cornerstone of Home Oxygen Company is its non-delivery model, says co-founder Todd Usher. The Modesto, Calif.-based provider started out as an oxygen provider in 2007 and has grown to include a full line of home medical equipment and supplies.While he says business is challenging in the face of reimbursement cuts—three of his local competitors have closed or are about to close thanks to the roll out of bid pricing in rural areas—his business model helps him hang in there.“We...