Tag: Tennr
In brief: Oxygen reform push, CMS marketplace purge, Tennr exec team
September 25, 2026HME News Staff
WASHINGTON – More than 300 people living with chronic conditions who rely on supplemental oxygen have met with lawmakers and their staff this year to urge Congress to pass the Supplemental Oxygen Access Reform (SOAR) Act (H.R. 2902/S.1406).
With limited time remaining in this Congress, the supporting organizations, representing individuals with respiratory and other health conditions, care providers, suppliers and advocates, call on lawmakers to pass this life-changing legislation...
Tennr introduces new sales leadership team
September 23, 2026HME News Staff
NEW YORK – Tennr has appointed a new sales leadership team: John Capaldi as chief revenue officer, Dean Sutherland as vice president of sales transformation, and Matt Stephens as senior vice president of customer experience and value engineering. "We couldn't be more excited about bringing these leaders onboard and pointing their talents towards solving the very hairy, no-good black-hole problem facing the US health care system," said Tennr CEO Trey Holterman.
Capaldi joins...
ACU-Serve, Tennr partner to create ‘more managed approach’ to automation
September 22, 2026HME News Staff
AKRON, Ohio – ACU-Serve and Tennr have announced a strategic partnership that they say will make intelligent automation easier for post-acute providers to implement, operationalize and scale.
The partnership combines Tennr’s technology with ACU-Serve’s decades of revenue cycle experience and trained operational teams to create a more managed approach that brings automation and human expertise together from referral through reimbursement.
“Technology can create tremendous...
Referral Intake: Connect intake with adherence
April 13, 2026Bruna Dos Santos
Q. How can intake set the stage for materially improved patient outcomes?
A. Most HME teams measure intake success by speed and order volume. Those metrics matter, but they do not reflect whether the patient actually benefits from the equipment.
High-performing teams treat the intake process as the first critical point of care, not just an administrative step.
Intake is where patient adherence begins. Equipment delivered without proper education is often unused, but the issue goes deeper...
Referral Intake: Keep it simple
March 16, 2026Bruna Dos Santos
Q. What are the keys to building and maintaining referral relationships?
A. Revenue and patient efficacy are heavily impacted by referral relationships. Physicians making referrals can and will change where they are sending patients because of a burdensome referral process or patient experience. Referring providers will default to whoever makes their lives easiest and can get their patients the care they need as quickly as possible. And a negative or positive experience can affect your reputation...
Referral Intake: Create consistency
February 17, 2026Bruna Dos Santos
Q. How can automation catch common “tiny misses” to support referral intake efficiency?
A. In HME, most intake problems are not caused by missing referrals or major clinical gaps. They come from small, easy-to-miss technical details that fall short of payer, product or workflow requirements. Despite documentation being present, it may be incomplete, inconsistent or misaligned with how the order will ultimately be processed and billed. Because...
Referral Intake: Clean up before you automate
January 14, 2026Bruna Dos Santos
Q. What needs to be true operationally for automation to actually improve a DME intake process?
A. Automation is an amplifier. It speeds up what is already working or exposes what is not. If intake workflows rely on tribal knowledge, outdated SOPs or inconsistent naming, automation will only make those problems move faster.
Teams need to start by cleaning up before they automate. That means documenting the intake workflow end to end, agreeing on what “done” means...
TwelveStone, Tennr partner to streamline referral, operational processes
January 7, 2026HME News Staff
NEW YORK – TwelveStone Health Partners, a leading provider of comprehensive chronic care medication services, has partnered with Tennr to automate patient processing for referral-based care. "At TwelveStone we are dedicated to delivering quality care around the needs of our patients, including leveraging advanced technology to expand access," said Shane Reeves, CEO, TwelveStone Health Partners. "We are constantly looking for ways to strengthen...
Tennr adds general manager to focus on health systems
November 10, 2025HME News Staff
NEW YORK – Tennr is bringing on Maulik Shah as general manager to help health systems streamline referral qualification and routing, improve patient access and ensure they’re reimbursed accurately and on time. In his past work experience, Shah has helped health systems implement electronic health records (EHRs) at Epic, guided hospitals in getting the most out of those systems at Huron and enabled clinicians to...
In brief: DASCO preferred by MetroHealth, Tennr investigates costs, Permobil promotes
October 3, 2025HME News Staff
CLEVELAND – Under a new agreement DASCO Home Medical Equipment is the preferred provider of durable medical equipment (DME) and related post-discharge services for MetroHealth System patients across Northeast Ohio.
As part of the agreement, effective Oct. 1, DASCO will work closely with MetroHealth’s clinical teams to ensure patients leaving the hospital receive essential DME such as oxygen therapy, PAP devices and mobility aids quickly and reliably. The company will also...