Tag: Bruna Dos Santos
Referral Intake: Connect intake with adherence
April 13, 2026Bruna Dos Santos
Q. How can intake set the stage for materially improved patient outcomes?
A. Most HME teams measure intake success by speed and order volume. Those metrics matter, but they do not reflect whether the patient actually benefits from the equipment.
High-performing teams treat the intake process as the first critical point of care, not just an administrative step.
Intake is where patient adherence begins. Equipment delivered without proper education is often unused, but the issue goes deeper...
Referral Intake: Create consistency
February 17, 2026Bruna Dos Santos
Q. How can automation catch common “tiny misses” to support referral intake efficiency?
A. In HME, most intake problems are not caused by missing referrals or major clinical gaps. They come from small, easy-to-miss technical details that fall short of payer, product or workflow requirements. Despite documentation being present, it may be incomplete, inconsistent or misaligned with how the order will ultimately be processed and billed. Because...
Referral Intake: Clean up before you automate
January 14, 2026Bruna Dos Santos
Q. What needs to be true operationally for automation to actually improve a DME intake process?
A. Automation is an amplifier. It speeds up what is already working or exposes what is not. If intake workflows rely on tribal knowledge, outdated SOPs or inconsistent naming, automation will only make those problems move faster.
Teams need to start by cleaning up before they automate. That means documenting the intake workflow end to end, agreeing on what “done” means...
Tennr’s deep dive into HME
April 18, 2025Liz Beaulieu, Editor
NEW YORK – Tennr will leverage the HME expertise of Bruna Dos Santos, who built a breast pump program from scratch at AdaptHealth, to boost its footprint in the market.
The company, which currently has about 100 providers using its platform, announced it was bringing Dos Santos on board in late February.
“They have a significant footprint considering how new they are, but their potential for impact is far greater,” said Dos Santos. “I envision Tennr...
Tennr names Dos Santos to ‘reach new heights’
March 3, 2025HME News Staff
NEW YORK – Tennr has appointed Bruna Dos Santos as an HME expert to advance the company’s impact in the industry. Dos Santos has nearly a decade of health care experience, eight of those focused on the HME. "I'm joining because I've always been passionate about making processes as efficient as possible and have been envious of the innovation that other divisions of health care have seen over the years," she said. "Tennr has opened a whole new world of possibilities...