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Tag: referral intake


Bruna Dos Santos

Smart Talk

Referral Intake: Connect intake with adherence

April 13, 2026Bruna Dos Santos

Q. How can intake set the stage for materially improved patient outcomes? A. Most HME teams measure intake success by speed and order volume. Those metrics matter, but they do not reflect whether the patient actually benefits from the equipment. High-performing teams treat the intake process as the first critical point of care, not just an administrative step. Intake is where patient adherence begins. Equipment delivered without proper education is often unused, but the issue goes deeper...

Bruna Dos Santos, referral intake, Tennr


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