Amazon Medical launches agentic Health AI assistant 

SEATTLE – Amazon One Medical has launched its Health AI assistant in the One Medical app. The company says the agentic assistant is an AI-forward feature that makes getting health care even simpler, more highly personalized and more actionable by answering health questions, booking appointments and managing medications. 

“The U.S. health care experience is fragmented, with each provider seeing only parts of your health puzzle,” said Neil Lindsay, senior vice president of Amazon Health Services. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture—helping you understand your health, and supporting you in getting the care you need to get and stay well. Health AI makes getting health care easier and more convenient, so patients can focus on what matters most: their health.” 

Co-developed with One Medical's clinical leadership, the Health AI assistant provides 24/7 personalized health guidance grounded in each patient's unique medical history. And when clinical expertise is needed, the assistant seamlessly connects patients to their care team via messaging or by booking a same or next day appointment. 

Health AI in the One Medical app can: 

• Answer general and complex health questions by explaining your lab results, considering your unique health history, and explaining what this information means for you. 
• Provide 24/7 health guidance on symptoms, conditions, potential treatments, and wellness questions. 
• Help you choose the right care option based on your specific situation. This includes a virtual visit, an in-person appointment, or urgent care. 
• Streamline your ongoing care tasks, including helping you book appointments with your One Medical provider, or renew medications, which you can choose to fill with Amazon Pharmacy. 

Amazone One Medical says Health AI is designed to complement—not replace—the trusted relationship between patients and their health care providers. 

“Even as AI capabilities expand, the patient-clinician relationship—built over time and rooted in shared humanity—remains crucially important and irreplaceable,” said Dr. Andrew Diamond, chief medical officer at One Medical. “Our Health AI enhances this relationship by helping members understand their health information and manage their routine health tasks, coaching them to stick to their health program, and quickly connecting them to their trusted providers when they need the care and expertise of a human clinician.” 

A Health AI assistant has been available to select One Medical members in beta since early 2025.