Tomorrow Health expands access to Horizon Suite

NEW YORK – Tomorrow Health has announced general availability of its Horizon Suite, which includes AI Ordering, AI Fax Intake, and the Tomorrow Health Expert Assistant (THEA).  

The company says these agentic AI solutions embed intelligence and analytics across provider, supplier and payer workflows to accelerate the prescription to fulfillment process, adding greater transparency at lower costs for all stakeholders. 

“The home is becoming the most important clinical setting in health care, yet the infrastructure that connects providers, suppliers and health plans has remained fragmented and largely manual,” said Vijay Kedar, co-founder and CEO of Tomorrow Health. “Horizon changes that. By embedding AI agents directly into the ordering, authorization, routing and fulfillment workflow, we're creating an intelligent operating system for home-based care. Health systems gain a unified front door, suppliers see meaningful margin expansion, and health plans finally get real visibility and control over a historically unmanaged spend category.” 

Tomorrow Health says the Horizon Suite seamlessly integrates with provider EHRs and supplier technology stacks to deliver a high-quality, accurate and reliable patient experience. 

The suite, which benefits the entire DME ecosystem, includes:  

• AI Order Intake empowers providers to order quickly and accurately. By dragging and dropping patient files from an EMR into the platform, proprietary AI tools parse the files to auto-answer 40 to 50 complex insurance questions and recommend optimal products and suppliers. This automation reduces a process that historically took 90 minutes to under 60 seconds, generating orders that are 95% clean and compliant upon submission.  

• AI Fax Intake turns faxed documents into clean digital orders automatically and serves as a critical bridge between legacy workflows and digital compliance. The solution uses computer vision and optical character recognition (OCR) to instantly translate hard copy to digital, while in tandem leveraging AI to automatically identify missing information or provider requests. This allows providers to "fax as usual" while benefiting from the accuracy of digital order processing. 

• THEA is an agentic AI solution for suppliers that handles common order inquiries automatically and routes nuanced issues to experts for improved speed and service.  The technology reduces manual work by 25% across IVR, portal comments and SMS channels and addresses 60% of inbound calls.  Coupled with AI-enabled order management, THEA delivers more than 33% supplier OpEx reductions. 

• AI Benefit Management unlocks visibility and control over network delivery and spend for health plans. Managing more than $100 million in DME spend across more than 100,000 types of products and supplies, the platform leverages advanced data analytics and automated referral management processes to drive cost savings and quality improvement for health plans.