Tag: National Seating & Mobility

FRANKLIN, Tenn. – National Seating & Mobility is taking “a more intimate approach” to client experience with its recently formed Consumer Insights Council, says Stephanie Buckley, vice president of marketing.  The company already sends a third-party customer satisfaction survey to all clients when orders are completed, using the feedback to pinpoint where it needs to improve the experience. It also conducts qualitative and quantitative research bi-annually.  “We...

NASHVILLE, Tenn. – National Seating & Mobility has significantly expanded its education outreach to OTs, PTs and other clinicians through its new NSM Momentum Academy.  The company has a total of six regional events scheduled this year expected to draw anywhere from 60 to 200 attendees, depending on the market.  “It’s a good time to double down on education,” said Stacy Clouse, regional director of market development for the Southeast. “There’s...

NASHVILLE, Tenn. – National Seating & Mobility has formed the NSM Consumer Insights Council to provide valuable insight about the trends, priorities and drivers affecting the complex rehab technology client experience. “Client experience is the heart of our business. Delivering a best-in-class client experience is as important as delivering a safe and quality mobility product or solution,” said Bill Mixon, CEO. “The mobility journey is not only unique to each person we serve,...

ROCHESTER, N.Y. – Wayne Grau will start as executive director of NCART in August.  Grau, whose experience includes working for a large manufacturer, a provider and a member services organization, will replace Don Clayback, who will retire on Sept. 13 after 13 years leading the organization.  “Wayne will bring a vast knowledge base to NCART and will help move the organization ahead,” said Greg Packer, president of NCART and president of U.S. Rehab, a division of the...

NASHVILLE, Tenn. – National Seating & Mobility has opened a new location in Barrie, Ontario, and tapped Harry Hignett as branch manager. Hignett has been involved in the complex rehab industry for more than 20 years, serving as a regional manager for national companies. “NSM Canada has doubled in size during the last 10 months,” said Rick Nori, vice president of operations for NSM Canada. “This strategic growth of our footprint ensures more people have access to the...

The COVID-19 pandemic has greatly illuminated the value of homecare, emphasizing the importance of keeping patients out of congregate care settings, along with the enhanced benefits of HME products and services. As a result, demand for home medical equipment – especially mobility products – has risen considerably over the past two years, manufacturers say.  “As more people are choosing to remain at home rather than in a nursing facility, the demand for many products related...

NASHVILLE, Tenn. – National Seating & Mobility will host an NSM Momentum Academy event August 18, 2022, to educate clinical partners, including physical therapists, occupational therapists, and other healthcare providers, on mobility solutions, industry best practices and the latest in assistive technology. The event will consist of three different morning and afternoon educational tracks encompassing a variety of topics, including the impacts of wheelchair configuration, therapeutic interventions,...

WATERLOO, Iowa – VGM Group has named Jeremy Stolz, a member of the company’s senior leadership team, as interim president of VGM & Associates.  Stolz, who joined VGM in 2003, has served as president of VGM Fulfillment since 2017.  “Jeremy is a recognized leader in the HME industry,” said VGM CEO Mike Mallaro. “Over his nearly 20-year tenure at VGM, he has been dedicated to developing solutions for our partners, customers, and the patients they serve....

NASHVILLE, Tenn. – National Seating & Mobility has launched NSM Momentum Academy, a series of events designed to educate clinical partners, including physical therapists, occupational therapists and other health care providers, about best practices in mobility solutions and complex rehab technology. “At NSM, our goal is to ensure that more people have access to the most advanced mobility and accessibility solutions available,” said Bill Mixon, CEO of NSM. “Through NSM Momentum,...

NASHVILLE, Tenn. – National Seating & Mobility has again earned the Joint Commission’s Gold Seal of Approval for Home Care Accreditation. The distinction means the company has demonstrated continuous compliance with performance standards on providing safe and quality patient care. “NSM is proud to be awarded Home Care re-accreditation from the Joint Commission,” said Bill Mixon, NSM CEO. “This honor reflects our organization’s long-standing commitment to the health...