Skip to Content

Archive: July 2017


Smart Talk

24-Hour Care: Assess need-want and environment

July 31, 2017Brad Peterson

A. An important part of 24-hour care is successful implementation, with the goal of improving function, activity, participation and quality of life for the individual.The starting point is a comprehensive assessment of the individual's and the caregiver's needs and lifestyle, specific to their environments. By assessing and understanding the need, it's clear how to implement the provision of equipment, services and care over the 24-hour period.The assessment process will require an all-inclusive...

24-Hour Care, Brad Peterson, Invacare


Read Full Articlered right arrow icon

Smart Talk

Mobile Solutions: Keep patient files at your fingertips

July 31, 2017Aimee Swope

A. Maintaining compliance is key to running a successful HME company. Regulations continually change not only for accreditation and equipment criteria, but also for maintaining your insurance contracts. Paper documentation and filing cabinets can be daunting and expensive to sustain, and leave room for human error. Companies spend $20 in labor to file a document, $120 to find a misfiled document and $220 to reproduce a lost document, according to Fujitsu's Pam Doyle.In the face of an audit, providers...

Aimee Swope, Apacheta, Mobile business solutions


Read Full Articlered right arrow icon

Smart Talk

Efficiencies: Go out and talk to your patients

July 31, 2017Melissa Kozak

A. The best way is to go out and talk to your patients. Find out what their current experience is. It may sound too simple, but it's a critical step rarely taken.As a home infusion nurse, I saw on a daily basis how frustrated patients were with their care. And I was shocked when I learned how much money my bosses wasted delivering experiences that only frustrated their patients. If you are spending money to keep your patients happy, and it mostly makes your patients mad, that money is worse than...

Citus Health, Melissa Kozak


Read Full Articlered right arrow icon

Smart Talk

Social Media: Meet them where they are

July 31, 2017Katlyn Bourget

A. Social media influencers, bloggers, online news and podcasts are the new newspapers and magazines. And while these outlets are a bit different from the traditional print publications that used to run the media world, similar tactics are needed to make sure your content has the best chance to be seen.Over the years, we've seen a shift in the industry from PR and social media as separate tactics, to working hand in hand. When thinking about your PR strategy, it's important to include social media...

Katlyn Bourget, social media marketing


Read Full Articlered right arrow icon

Editorial

Don't let desperation lead to miscalculation

July 31, 2017Letter to the Editor

Recently, while talking with a friend/business adviser about expanding my business, we discussed some areas that I had ventured into in the last year. The topic of the conversation revolved around budget allocation for this expansion. I know what you are thinking, “yawn.” During our conversation, he asked me my thoughts on the marketplace in which I was making my move. I knew I could do what needed to be done to make it successful, but as we continued to talk about the costs and steps...

ECS North, Sarah Hanna


Read Full Articlered right arrow icon

Vendors

VGM helps providers diversify

July 31, 2017Jeff Rowe

WATERLOO, Iowa - The VGM Group has been assisting members for more than 25 years, but it acknowledges it doesn't reach all members.That's how Clint Geffert, president of VGM & Associates, recently summed up his organization's decision to tap Craig Douglas for the newly created position of vice president of payer and member relations.But that's only half the equation.The other half reflects the organization's recognition of how dramatically the HME landscape has shifted due, primarily, to Medicare's...

The VGM Group


Read Full Articlered right arrow icon

Vendors

Golden adds heft

July 31, 2017Jeff Rowe

OLD FORGE, Pa. - Companies tend to make big announcements when they change or update their overall strategy. But sometimes, making prominent hiring decisions can amount to the same thing.For example, Golden Technologies recently announced three executive hires, including two newly created positions: Cy Corgan as vice president of national accounts, and Jack Byrne as CFO. The company also hired Chris Carroll as director of marketing.“The bottom line,” said C.J. Copley, Golden's executive...

Golden Technologies


Read Full Articlered right arrow icon

Vendors

Quality spurs BOC biz

July 31, 2017Jeff Rowe

OWINGS MILLS, Md.- As payers increasingly focus on the quality and competence of DME suppliers, those suppliers are increasingly recognizing the value of having one or more certified DME specialists (CDME) on staff.And for that, they are turning to the Board of Certfication/Accreditation (BOC).That interest in DME certification is one reason why BOC recently moved to an office space nearly 50% larger than its former space, explains Claudia Zacharias, president and CEO of the not-for-profit organization.But...

Board of Certification/Accreditation (BOC), BOC, Claudia Zacharias


Read Full Articlered right arrow icon

Vendors

USS excels at efficiency

July 31, 2017Jeff Rowe

DAVISON, Mich. - Interoperability is very much a buzzword in health care today, but at Universal Software Solutions (USS), the idea that software systems should be able to “talk to” each other is an idea that dates back to the company's founding in 2000.“Interoperability is how we got our start,” Vice President Dave Golen said, noting that the ability to adapt to any customers existing software system is first among the company's principles.The ultimate goal, Golen explained,...

Universal Software Solutions


Read Full Articlered right arrow icon

Specialty Providers

Ostomy lifestyle expert feels 'lucky'

July 31, 2017Kelly Bothum

Laura Cox has served as Shield Healthcare's ostomy living expert for 3½ years. She was hired by the company after CEO Jim Snell saw her speak about her ileostomy on an episode of Tosh.0. She talks about her interest in telling her story to educate and break down the stigma around ostomy.  HME News: How does sharing your personal experience help others?Laura Cox: People get an ostomy for all sorts of reasons. Mine was inflammatory bowel disease. When I was doing my own research, there wasn't...

Laura Cox, Ostomy, Shield HealthCare


Read Full Articlered right arrow icon