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Tag: ECS North


ST shellhouse

Smart Talk

Billing: Put it together like a puzzle 

April 13, 2022Kit Shellhouse

Q. How can we better organize how we adapt to changing customer and payer behaviors?  A. These changes force owners to upend their business practices to stay ahead of the game. There are valid reasons why these disruptions are prevalent, but most are attributed to ineffective past practices. An initial step is a root cause analysis to define the areas of neglect. Once areas are identified for improvement, the organization and management of that data will require time and attention. Unfortunately,...

ECS North, Home Medical Equipment, Kit Shellhouse


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Kit Shellhouse

Smart Talk

Billing: Dedicate time to improvement

March 9, 2022Kit Shellhouse

Q. What part of the revenue cycle can I focus on that would assist in collecting all revenue vs. continuously writing off balances due?  A. To achieve success, there needs to be a root-causes analysis. To get started, it’s always best to look at the organization’s top denials, who owns the denial, what part of the process is contributing to the denial and then finally what process changes can be implemented to prevent future denials. The key to success is continued trending and...

ECS North, Kit Shellhouse


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ST shellhouse

Smart Talk

Billing: Streamline those processes

February 8, 2022Kit Shellhouse

Q. How can I ensure I’m maintaining accurate information in my system?  A. Challenges in our industry continue to grow. Part of that battle is making sure that the business runs efficiently, as we continue to improve profitability for growth. To do that, streamlining our processes is the first step; staff education and direction from management are necessary.  Intake/customer service are the gatekeepers as we emphasize the importance of accuracy, compliance and the confirmation...

ECS North, Kit Shellhouse


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Smart Talk

Leadership: Listen to your team

September 9, 2020Sarah Hanna

Q. How do I know I'm leading my staff in a manner that fosters loyalty and commitment to the company's mission and goals?A. Determining what your team thinks of you as a leader is not an easy task. It requires getting honest and constructive feedback about your strengths, weaknesses and areas of improvement, as well as their needs. Therefore, they need to feel safe in their ability to be truthful in their opinions without fear of repercussions. You also need to be the person who can hear the good,...

ECS North, Leadership, Sarah Hanna


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Guest Blog

Don't underestimate the 'sidekicks'

April 17, 2020HME News Staff

With COVID-19 permeating every aspect of our lives and our media experience, we look for the good in our communities and continue to celebrate the front-line workers: health care staff, truckers, grocery store clerks, gas station attendants and the list continues. They are the heroes tirelessly working so we can stay at home and abide by the shelter and place orders. Have you wondered about the “sidekicks” who are behind the scenes making sure the heroes and heroines have what they need...

Billing, Coronavirus Outbreak, ECS North, Sarah Hanna


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Editorial

Don't let desperation lead to miscalculation

July 31, 2017Letter to the Editor

Recently, while talking with a friend/business adviser about expanding my business, we discussed some areas that I had ventured into in the last year. The topic of the conversation revolved around budget allocation for this expansion. I know what you are thinking, “yawn.” During our conversation, he asked me my thoughts on the marketplace in which I was making my move. I knew I could do what needed to be done to make it successful, but as we continued to talk about the costs and steps...

ECS North, Sarah Hanna


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