Tag: Kit Shellhouse

ATLANTA – The van Halem Group has announced that Kit Shellhouse, director of business development, has been named as an associate board member of the Ohio Association of Medical Equipment Services (OAMES). “Serving as an associate board member for OAMES is a privilege,” Shellhouse said. “To fight for our patients, state associations must continue to play a vital role in the business. Supporting providers from a local level to Capitol Hill on a state and national level is essential.”...

ATLANTA – Kit Shellhouse, formerly of ECS North and ACU-Serve, has joined the van Halem Group, a division of VGM Group, as director of business development. Her duties will include managing key partnerships, generating new clientele, fostering relationships and building the van Halem Group brand. “I have known and worked with Kit for over 15 years,” said Wayne van Halem, president of the van Halem Group. “She is a widely recognized thought leader in our industry, and I am...

Q. How can we better organize how we adapt to changing customer and payer behaviors?  A. These changes force owners to upend their business practices to stay ahead of the game. There are valid reasons why these disruptions are prevalent, but most are attributed to ineffective past practices. An initial step is a root cause analysis to define the areas of neglect. Once areas are identified for improvement, the organization and management of that data will require time and attention. Unfortunately,...

Q. What part of the revenue cycle can I focus on that would assist in collecting all revenue vs. continuously writing off balances due?  A. To achieve success, there needs to be a root-causes analysis. To get started, it’s always best to look at the organization’s top denials, who owns the denial, what part of the process is contributing to the denial and then finally what process changes can be implemented to prevent future denials. The key to success is continued trending and...

Q. How can I ensure I’m maintaining accurate information in my system?  A. Challenges in our industry continue to grow. Part of that battle is making sure that the business runs efficiently, as we continue to improve profitability for growth. To do that, streamlining our processes is the first step; staff education and direction from management are necessary.  Intake/customer service are the gatekeepers as we emphasize the importance of accuracy, compliance and the confirmation...

If you want to manage your staff successfully, consistency is key, says Kit Shellhouse, vice president of operations for ECS North. Here’s what Shellhouse, who will be hosting a Medtrade session on how to monitor employees without micromanaging them, had to say about establishing expectations and what to do when employees don’t meet them. HME News: How should executives manage staff? Kit Shellhouse: Set realistic, mutually agreed upon expectations and communicate often. Provide...