Tag: Heartland Conference
In brief: VGM’s new collab, Kalogon’s funding, Medline’s milestone
June 5, 2026HME News Staff
WATERLOO, Iowa — VGM & Associates has launched a collaboration with Resmed to help home medical equipment (HME) providers strengthen their sleep therapy programs. By combining VGM’s expanding Total Sleep Services offering with Resmed’s connected sleep health capabilities, the two companies say they create a more connected path from diagnosis to long-term therapy adherence.
The collaboration brings together VGM’s member community and category expertise with Resmed’s...
VGM to name 2026 HME Woman of the Year at Heartland Conference
June 4, 2026HME News Staff
WATERLOO, Iowa – VGM will name the 2026 HME Woman of the Year at its Heartland Conference in Waterloo, Iowa, on Tuesday, June 9. The finalists for the award are:
Jeaneen Cole, vice president of quality and compliance, DASCO HME
Shawna Carlson, director of rehab services, CareLinc Medical Equipment
Lisa Wells, senior vice president, Med-South, Inc.
Julie Osborn, president and CEO, Alliance Rehab and Medical Equipment
Whitney Baker, director of DME operations and integrations, Viemed
Now...
In brief: Appeals transition, Insulet raise, Heartland keynotes
May 8, 2026HME News Staff
WASHINGTON – The Centers for Medicare & Medicaid Services (CMS) has announced that, effective May 8, 2026, Chags Health Information Technology LLC (C-HIT) will no longer handle DMEPOS appeals and rebuttals. Responsibility for processing these submissions will transition to the National Provider Enrollment (NPE) DMEPOS contractors.
The two NPE contractors are: Palmetto GBA for the western half of the country (NPEC West) and Novitas for the eastern half (NPEC East).
What this...
VGM Heartland Conference posts record-breaking registration
March 2, 2026HME News Staff
WATEROO, Iowa—VGM’s Heartland Conference had a record-breaking opening registration day Feb. 25 with more than 250 attendees registered, signaling strong momentum and growing enthusiasm for the event, say conference organizers. By comparison, Heartland’s traditional opening day registration totaled just eight attendees in 2025. A major contributor to the increase was the special one-day-only $225 registration rate introduced in celebration of Heartland’s 25th anniversary....
In brief: Claims still on hold, Medline recognition, Soleo Health expansion
October 17, 2025HME News Staff
WASHINGTON – At press time, CMS has instructed all Medicare Administrative Contractors (MACs) to continue to temporarily hold claims with dates of service of Oct. 1, 2025, and later for services impacted by the expired Medicare legislative payment provisions passed under the Full-Year Continuing Appropriations and Extensions Act 2025. This includes all claims paid under the Medicare Physician Fee Schedule, ground ambulance transport claims, and all Federally Qualified Health Center claims....
VGM seeks Heartland speaker proposals
October 16, 2025HME News Staff
WATERLOO, Iowa – VGM is now accepting proposals from prospective speakers for its annual Heartland Conference, taking place June 8-10, 2026, at the Waterloo Convention Center. The Heartland Conference committee is looking for speakers to offer their knowledge on a variety of topics related to the HME industry, including billing and compliance, business operations, complex rehab technology, leadership and people strategy, respiratory, sales, marketing, retail, technology and security, and integrated...
Tech-driven patient engagement: Experts urge providers to modernize resupply strategies
June 27, 2025Liz Beaulieu, Editor
WATERLOO, Iowa – Sleep and tech experts at VGM & Associates, ACU-Serve and Synthpop told HME providers at the Heartland Conference in June that they have more communication tools at their disposal than ever for top-notch resupply programs.
With adherence to CPAP therapy so important – “Less compliance, less orders,” said Kyle Neese, a senior account executive for ACU-Serve – they need to take advantage of those tools, they say.
“You can’t...
Customization, communication and clinical strength: The indie edge in complex rehab
June 25, 2025Liz Beaulieu, Editor
WATERLOO, Iowa – In a market that has been heavily consolidated over the years, independent complex rehab providers say they are differentiating themselves with product customization and referral and patient engagement.
“We’ve specialized in a lot of complex cases,” said Scott McGowan, a sales manager at Custom Mobility. “We’re able to do a lot of manufacturing and design work. That’s our value-added service. We can take the product and modify it,...
Tenacity, trailblazing & tech: Robin Menchen’s vision for future of HME
June 13, 2025Liz Beaulieu, Editor
WATERLOO, Iowa – Robin Menchen, the 2025 HME Woman of the Year, became the first female president and CEO of Rotech Healthcare in 2019. Her advice to other aspiring leaders in the HME industry: Adopt a can-do attitude.
Menchen has worked at Rotech Healthcare for more than 30 years, starting at the company as a compliance officer and working her way up the ladder to chief administrative officer and then COO, before replacing Tim Pigg as president and CEO.
“We spend a...
Rotech’s Menchen named HME Woman Of The Year
June 11, 2025HME News Staff
WATERLOO, Iowa –Robin Menchen, CEO of Rotech Healthcare, has been named the 2025 HME Woman of the Year.
Menchen started at Rotech more than 30 years ago, where she first started as compliance officer. In 2024, she became the first female CEO and president of Rotech.
“Robin has literally given her life career to this industry,” said Joni Moss, chief administration officer for Rotech. “She is a transformational leader, creates a common vision...