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Tag: Monroe wheelchair


Numotion acquires Monroe Wheelchair

February 21, 2020HME News Staff

BRENTWOOD, Tenn. - Numotion has acquired Syracuse, N.Y.-based Monroe Wheelchair.Monroe has served as provider of complex rehab technology services for more than 75 years. It also offers augmentative and alternative communication (AAC) devices and software.“We are thrilled to announce that Monroe Wheelchair has been acquired by Numotion,” said Doug Westerdahl, CEO of Monroe. “Their customer-centric focus and employee-supportive organization align with our values and business principles....

Complex Rehab, Doug Westerdahl, Monroe wheelchair, Numotion

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Monroe Wheelchair works system

October 29, 2019Liz Beaulieu, Editor

SYRACUSE, N.Y. - With the rise of managed care organizations in Medicaid, especially in New York, it's been worth it for Monroe Wheelchair to have a contract relations manager on staff, Doug Westerdahl says.The company hired Rachel Herzog, who previously worked for a number of MCOs, for the role about two years ago.“I did it personally for years, but it got too much for me,” said Westerdahl, president. “She's on top of this stuff right away.”MCOs manage 83% of the Medicaid...

Managed Care, Medicaid, Monroe wheelchair, Payer Relations

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Guest Blog

One last signature needed

July 2, 2019HME News Staff

In today's world, navigating the insurance industry can be difficult. It can be especially hard for those with complex disabilities. This group of people depends on complex rehab technology (CRT) to live an independent life. CRT is used by people with complex medical needs and includes equipment like individually configured wheelchairs, custom seating systems, adaptive bathing equipment and gait trainers. Currently, Medicaid does not have concrete guidelines to protect CRT in New York State. There...

Complex Rehab, Medicaid, Monroe wheelchair

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Q&A: Doug Westerdahl focuses on whole industry

August 19, 2016Tracy Orzel

Doug Westerdahl, president and CEO of Rochester, N.Y.-based Monroe Wheelchair, is adding another job title to his already extensive resume: President of NCART. HME News recently spoke to Westerdahl about what makes a good leader and what he plans to accomplish as president.HME News: What have you learned from past-president Gary Gilberti?Doug Westerdahl: I have extreme admiration for Gary and the way he handled his presidency. As executive vice president of Numotion's east division, he never ever...

Doug Westerdahl, Monroe wheelchair, NCART

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Speech therapy a 'good fit'

November 22, 2013Elizabeth Deprey

ROCHESTER, N.Y. - A new line of speech therapy devices has more than made up for losing out on Round 2 contracts, says provider Doug Westerdahl. “We've moved on and never looked back,” said Westerdahl, president of Rochester, N.Y.-based Monroe Wheelchair.The augmentative and alternative communication (AAC) devices help people, such as those with ALS or autistic children, to communicate, says Jonathan Walters.“Communication is one of the foundations for people to learn and grow...

Doug Westerdahl, Monroe wheelchair

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Providers in bid areas see glitch in payments

October 18, 2013Elizabeth Deprey

YARMOUTH, Maine - Some providers in Round 2 competitive bidding areas (CBAs) say they're running into trouble billing for complex rehab accessories. “Sometimes we get paid, sometimes we don't—it's very haphazard,” said Joe McKnight, vice president of business development for Anaheim, Calif.-based Aero Mobility.Because complex rehab is excluded from competitive bidding, providers in Round 2 CBAs must use a KY or KE modifier on claims for accessories like batteries, chair backs...

Aero Mobility, CMS, Competitive Bidding Areas, Complex Rehab Accessories, Don Clayback, Joe Mcknight, MAC, Martin Szmal, Mary Schutes, Monroe wheelchair, NCART, round 2, The Mobility Consultants

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On the Move

Could bidding throw a wrench in the PMD demo?

August 28, 2013Elizabeth Deprey

You probably know Doug Westerdahl of Rochester, N.Y.-based Monroe Wheelchair. He's extremely active in the complex rehab community and is a very sharp businessman. When I talk to him about the PMD demo, he's got all these statistics and math and information—good stuff to have when you're trying to run a company (or write a story.) Since, as of Sept. 1, providers in the seven demo states will have been submitting prior authorizations for power mobility for one year, I reached out to Doug last...

Competitive Bidding, Monroe wheelchair, PMD demo

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Indie companies 'chugging along'

December 28, 2012Elizabeth Deprey

Editor's note: This is the last in a three-part series.YARMOUTH, Maine - National companies might be on the buying path these days, but some independent providers say they're here to stay—even if it's not easy.“It's hard to maintain the high quality service—the way we did things years ago—and keep the doors open,” said Mike Osborn, co-owner of Ozark, Mo.-based Alliance Rehab and Medical Equipment. “Reimbursement has changed so much, and then there's the paperwork....

Alliance Rehab and Medical Equipment, ATS Wheelchair & Medical, Mobility, Monroe wheelchair, PMD

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Monroe Wheelchair opens up

October 28, 2010Liz Beaulieu, Editor

ROCHESTER, N.Y. - Rehab provider Doug Westerdahl has given his sales numbers a boost by doing something relatively simple: Being more open with his employees. Earlier this year, Westerdahl, president of Monroe Wheelchair, began sharing certain financial indicators with his 72 employees, a practice outlined in John Case's book "Open Book Management." He met with employees by department to define and review the indicators, and to offer ideas for making improvements. "After doing this for a few months,...

Monroe wheelchair, Wheelchairs

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