Change Healthcare enables script service
By HME News Staff
Updated 3:13 PM CST, Fri March 1, 2024
NASHVILLE, Tenn. – Change Healthcare says it has completed “standing up” a new instance of its Rx ePrescribing service.
“Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types,” the company stated in an update. “As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024.”
If users encounter issues following the activation of the script routing service, they should contact Change Healthcare’s support team through normal channels or submit an online ticket via the support portal.
Change Healthcare on Feb. 21 began experiencing a cyber security issue and isolated its systems to prevent further impact. Soon after, the company confirmed it was experiencing an issue perpetrated by a cybercrime threat actor who has represented itself as ALPHV/Blackcat.
The company has been working with law enforcement and third parties like Mandiant and Palo Alto Network on the attack.
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