Hart Medical ahead of curve with TeleHart

GRAND BLANC, Mich. – While many businesses were left scrambling to develop safe business practices this time last year, Hart Medical Equipment was already rolling out its own secure telehealth platform, TeleHart.

The company began developing the platform, which educates customers remotely on CPAP/BiPAP, oxygen, glucometers, and nebulizers, in the fourth quarter of 2019 and launched it in March 2020.

“As an industry innovator, Hart utilizes a host of technologies,” said Stef Tasca, director of marketing and communications. “We had already begun to lay the groundwork for virtual teaches. Then the pandemic came into play.”

Once they have the equipment, patients can choose one-on-one or group training or as part of a group, both in real time.

A virtual trainer will then show the patient how to set up and use their equipment via Zoom’s health care platform and answer any questions they have. Patients can also request follow-up training.

“There are a lot of first time Zoomers and we have a professional team ready to help them,” said Tasca. “We also have training videos they can watch before they meet with their actual trainer. That being said, if they don’t want to (use the platform), they can still schedule an appointment at one of our locations. It’s all about meeting patient needs.”

Hart’s investment in technology doesn’t end with TeleHart. The company also has a robust e-commerce website, hartmedical.org, where patients can use their insurance to order equipment and supplies. Hart also uses pulseM to track patient experience with secure two-way texting and a “chat now” software, as well as McKesson VerbalCare and ResMed ReSupply to increase patient compliance.

“Hart is always pushing the boundaries and even looking into conversational AI and other mechanisms to help grow the business, reduce cost and improve patient outcomes and satisfaction” Tasca said. hme