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Tag: Dawn Chapman


Smart Talk

Billing: Find missing puzzle piece

March 11, 2020Dawn Chapman

Q. How can outsourcing billing benefit me as a supplier and what should I consider when choosing to outsource?A. We know—it's all so confusing. Every time you think you've figured it all out, a new obstacle crops up. Qualified, motivated individuals are hard to come by, making staffing nearly impossible. The overhead associated with administrative services like billing just keeps growing. Providers are increasingly turning to outsourcing these services as a way to eliminate this burden. Outsourcing...

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Smart Talk

Billing: Don't wait for updates

February 12, 2020Dawn Chapman

Q. Payer requirements change frequently, and I feel like we're the last to know. What is the best way to ensure my procedures are in line with the most recent guidelines?A. Keeping up with changing policies across a broad payer mix can be a daunting task. It's like trying to play a game when your opponent is making the rules up as they go.  Fortunately, there are measures that you can take to ensure your cash flow doesn't suffer. Don't wait on denials or audits to figure out that you don't have...

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Smart Talk

Billing: Focus on front-end processes

January 8, 2020Dawn Chapman

Q. Denials are putting a burden on cash flow. How can I quickly improve my denial rates?A. Denial follow-up uses valuable resources that could be better utilized in other areas. The good news is that 75% of denied claims are recoverable. More good news is that an even higher percentage are preventable. Suppliers tend to be reactive to denials and the sheer number can be overwhelming. The goal should be to prevent the denials instead of wasting resources with research and resubmissions. Focus should...

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