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Tag: Jason Glass

Smart Talk

Rentals: Prioritize maintenance

May 28, 2014Jason Glass

A. It's easier to retain an existing customer versus landing a new one. In the medical equipment rental business, providing a medical device that is not properly cleaned and fully functional is a recipe for not only losing a customer, but also any referrals they may generate. Additionally, dissatisfied customers tend to broadcast their bad experiences more readily than happy customers share their good ones.Max Feldblyum, who operates BW Surgical Supply and serves the metro Washington, D.C., area,...

Jason Glass, Rent it Today

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Smart Talk

Rentals: Size up customers

January 24, 2014Jason Glass

A. One of the biggest challenges medical equipment rental businesses face is helping customers get the best equipment for their needs. It is not unusual for a customer to have a preconceived idea on the best solution for their needs prior to contacting the rental provider. A good example is the manual wheelchair. Far from being a “one-size-fits all” rental item, a manual wheelchair can feature numerous options. It is important to consider the exact needs of the person who will be...

Jason Glass, Rent it Today, Rentals

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