Tag: Rent it Today
Rentals: Prioritize maintenance
May 28, 2014Jason Glass
A. It's easier to retain an existing customer versus landing a new one. In the medical equipment rental business, providing a medical device that is not properly cleaned and fully functional is a recipe for not only losing a customer, but also any referrals they may generate. Additionally, dissatisfied customers tend to broadcast their bad experiences more readily than happy customers share their good ones.Max Feldblyum, who operates BW Surgical Supply and serves the metro Washington, D.C., area,...
Rentals: Size up customers
January 24, 2014Jason Glass
A. One of the biggest challenges medical equipment rental businesses face is helping customers get the best equipment for their needs. It is not unusual for a customer to have a preconceived idea on the best solution for their needs prior to contacting the rental provider. A good example is the manual wheelchair. Far from being a “one-size-fits all” rental item, a manual wheelchair can feature numerous options. It is important to consider the exact needs of the person who will be...
Providers pull in business from afar
April 26, 2013Elizabeth Deprey
Within two weeks of listing her company with an online rental directory in March, provider Chris Limbeck had already received a few leads.She hadn't heard of the site before the owner got in touch with her.“Rent It Today contacted me because they were looking for someone in my area,” said Limbeck, owner of Bloomington, Minn.-based Metro Medical. “We've already gotten business from it.”A listing, which includes company name and location, costs $100 per month. Customers can...