Tag: Open-book management

The panelists: Scott Lloyd of Extrakare, Tammy Zelenko of AdvaCare and Doug Westerdahl of Monroe Wheelchair. On business plans Lloyd: He uses a business plan as an ultimate managerial crutch. If a member of his staff says, "We need another driver," he says, "We agree, we'll add another driver next quarter, like it says in the plan." He uses it to guide decisions and really as a crutch on what he's going to do and when he's going to do it. He  does a business plan each year. He spends about 40...